Recent content by chris304

Hi all, We took the van back today to the dealer (48 hours since damage) and we have given a letter stating all the facts of incident including images of all the lying water around the floor and cupboards. We also in this have detailed all of our concerns of underlying issues that could possibly...

Hi Raywood Sorry I may not have ben clear the leak is a faulty with the water pipes or heating tank as both are in the same place and didn't find it until the full 40l aqua roll was dumped into the front floor of the van. I am in the process of speaking to a legal team for my next steps as i...

Hi Thanks for your prompt response. It is what we were hoping would be an option but just wasnt sure if we were expecting too much asking for refund or replacement as we are still so gutted this has happened we didnt want to be un reasonable. I am taking the van back to them tomorrow I will be...

Hi this is my first post ever and I need advice. We are new to caravanning and this is our first van. We have a 6 week old Elddis Xplore 304 and on our 2nd outing, yesterday we suffered a water leak ( from the hot water tank) across the front third of the van, 2cm deep and has blown the...