Recent content by J McDowell

Hi An update on the situation - we went to a different dealer who was prepared to repair the motorhome and honour the trade in price for an upgrde to a nearly new motorhome that was given before the accident. We now have a virtually new Aurosleeper and have vowed never to buy another Swift. I...

I wish I could do this but we are afraid the crack in the door frame may allow water ingress so are reluctant to use the motorhome. The farce with the parts continues - I received an email from Swi ft last week to day that the parts were being dispatched to Lowdhams on Thursday but we have been...

Good idea - I think if we don't hear anything this week, then that will be our next move. Thank you

Hi It is 3 years old and we bought it last year.

Update - no further further progress on obtaining these parts, except an email from Swift asking for the order number from Lowdhams as apparently this is the only way they can access the order information, which I find hard to believe as the first person who spoke to me from Swift found the...

To be fair -I have just contacted Lowdhams and they gave me details and date etc of the order for the parts. It seems the issue is with Swift. Something made worse by not being able to contact them direct.

It is at home and drivable -but not really usable because the door frame is cracked and the sill under the step needs to be replaced after an accident with a high kerb . The insurance assessor says there is no structural damage just parts needed

Thank you for all your advice. I have tried to contact Swift but as most of you are aware, their customer service is really poor and I cannot speak directly to anyone. The dealer who has ordered the parts is Lowdham Leisure of Nottingham, which I have come to understand also has a reputation...

Thanks for this advice - tried ringing and recieved a reply to contact my dealer - I can only assume that Swift do not take any responsibility for people trying to deal with them - this must be the poorest customer service I have ever met.

Can anyone advise me how to get hold of someone to speak to at Swift Leisure? Unfortunately we damaged out motorhome in early June and the company repairing it has ordered parts from Swift. However the lead time on this was initially a maximum of 30 days which has now passed and no parts have...