- May 24, 2014
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I had been having a few problems with my alarm system in that the steady sensors had to be reset at every pitching. I decided to wait until the van went into the dealers for some warranty work, and then things worsened. We began to get random triggerings and at the same time the bleep system failed, so we had no way to ascertain by the beep sequence what was actually triggering the alarm.
On Wednesday last week, the alarm randomly triggered again, and this time it wouldnt shut off. This was at 0100 hrs in the morning. The only way to stop it was to physically open the case and use the shutoff switch. Neighbours none too impressed. At 1400 hrs on Wednesday, I rang Sargent for advice. I was told the alarm was kaput though I had already worked that out for myself. I expected to have to go through the whole warranty process with my dealer taking some weeks, and of course, there is a clause in my insurance. But no, a real surprise. Sargent asked if I felt capable of fitting a new alarm, and promptly dispatched one to me, it arrived at 0900 the following morning, nineteen hours after first contact. Having fitted the alarm, it triggered immediately and we could finally ascertain that the PIR sensor was kaput too. Again, one arrived the following day. Alarm is now fine.
For once, I feel I can give a thumbs up to the caravan industry, or certainly part of it. Well done Sargent, tech support and attitude were simply superb. Maybe the rest of the industry should take note as to what REAL customer service is.
On Wednesday last week, the alarm randomly triggered again, and this time it wouldnt shut off. This was at 0100 hrs in the morning. The only way to stop it was to physically open the case and use the shutoff switch. Neighbours none too impressed. At 1400 hrs on Wednesday, I rang Sargent for advice. I was told the alarm was kaput though I had already worked that out for myself. I expected to have to go through the whole warranty process with my dealer taking some weeks, and of course, there is a clause in my insurance. But no, a real surprise. Sargent asked if I felt capable of fitting a new alarm, and promptly dispatched one to me, it arrived at 0900 the following morning, nineteen hours after first contact. Having fitted the alarm, it triggered immediately and we could finally ascertain that the PIR sensor was kaput too. Again, one arrived the following day. Alarm is now fine.
For once, I feel I can give a thumbs up to the caravan industry, or certainly part of it. Well done Sargent, tech support and attitude were simply superb. Maybe the rest of the industry should take note as to what REAL customer service is.
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