hi we just picked up our brand new abbey cardinal 330.( its just based on the aventura but a dealer spec fitted) and we noticed the rear access door that leads under the bunk beds is letting in water . the door looks poorly fitted(bigger gap at top than sides and bottom) and daylight can be seen from inside the caravan through the top of the door... we not heard from the dealer yet who are supposed to be getting in touch with abbey, and i was wondering if anyone else as had the same problem..and if so how was it solved.. would be grateful of any advice of similar incidents.. thanx in advance daz
abbey aventura( cardinal) 330
- Thread starter darrell_5062941
- Start date
Hello Darrell.
I strongly suggest you seek professional guidance about this process from a solicitor, CAB or Trading standards.
you need to establish who has actually sold the caravan to you. This may sound strange but if you have used hire purchase with the caravan as collateral through a finance house or bank, then technically the finance house or bank is the retailer. If you used an unsecured loan or your own funds, then the caravan dealer is the retailer.
May I assume that you did not order a defective caravan?, therefore why did the retailer supply you with one? Quite simply they shouldn't. The caravan is faulty either by design, materials or workmanship and thus does not meet the retailers obligation.
Write to your retailer and tell them about the defect and 'reject' the caravan. Instruct them to replace the van with one without defects or refund in total for the caravan. Invite them to comply with this instruction within a reasonable period such as 10 working days.
This process is strictly between you and the retailer has nothing to do with the manufacture. The retailer cannot use the manufactures delay as an excuse for not complying.
Do not accept a repair unless you are absolutely sure it will not affect the structure or value of the caravan. If you do consider a repair then insist on a full 12 month warranty on the whole van from the date of completion of the repair.
manufacture.
I strongly suggest you seek professional guidance about this process from a solicitor, CAB or Trading standards.
you need to establish who has actually sold the caravan to you. This may sound strange but if you have used hire purchase with the caravan as collateral through a finance house or bank, then technically the finance house or bank is the retailer. If you used an unsecured loan or your own funds, then the caravan dealer is the retailer.
May I assume that you did not order a defective caravan?, therefore why did the retailer supply you with one? Quite simply they shouldn't. The caravan is faulty either by design, materials or workmanship and thus does not meet the retailers obligation.
Write to your retailer and tell them about the defect and 'reject' the caravan. Instruct them to replace the van with one without defects or refund in total for the caravan. Invite them to comply with this instruction within a reasonable period such as 10 working days.
This process is strictly between you and the retailer has nothing to do with the manufacture. The retailer cannot use the manufactures delay as an excuse for not complying.
Do not accept a repair unless you are absolutely sure it will not affect the structure or value of the caravan. If you do consider a repair then insist on a full 12 month warranty on the whole van from the date of completion of the repair.
manufacture.
HI.. THANX FOR ADVICE.. THE RETAILER AS BEEN IN TOUCH TODAY..( AFTER WE HAD TO RING THEM 3 TIMES) THEY SAY WE SHOULD TAKE IT BACK TO BE LOOKED AT.. THEY SAID IT COULD BE RECTIFIED BY EITHER FITTING A BIGGER RUBBER, RE-ALIGNING THE DOOR ( IF IT AS DROPPED) OR REPLACING THE DOOR ALTOGETHER..IT SEEMS TO ME THAT IF IT IS A PROBLEM IN THE PRODUCTION OF THE CARAVAN THEN THE DEFECT MUST BE ON OTHERS..?? IT JUST PUTS A DAMPENER ON THINGS AFTER MY WIFE PACKED IT UP READY FOR OUR WEEKEND AWAY.. I WONDER HOW LONG IT AS BEEN IN THE OPEN FOR THE RAIN TO GET AT IT ..??
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