We own an Adria 542DT. We bought it brand new in 2009 with the cash lump from the retirement package, we were all set and well fed up with putting tents ! Picked up the van from West Wales got home...no jockey wheel assembly, the salesman had wound it all the way down after we were hitched up, I knew no better and drove home. It took a good few weeks for them to send it to me.
Had a problem with the sink surround where a fixing screw had raised the laminate....it was just badly fitted during construction. After a bit of time...the dealer got it fixed... sort of......what actually happened was, we had to deliver the van to a farm up a really scary track in rural Carmarthen (about 60 miles away) and we left it there for a week (!) whilst the farmer/caravan fitter fitted the new sink surround.
Unfortunately, he screwed through the partition panel into the table storage slot by about 8mm, which we didn't know about untill two very symmetrically positioned holes appeared on our table and my very own Miss Marples (the wife) worked out the cause. He also didn't reconnect the spark igniter so were without that for a while, cooking was ok but not using the fridge on gas was a problem a couple of times.
We managed to convince the dealer that we should use a local proper caravan fitter to sort out the fixing and igniter.....result.
Sorry, there's still the rooflight story to come, but I wanted to give a flavour of Adria customer service and the time taken to get anything sorted.
Travelled home from the West country when the van was about 10 months old and arrived home to find the rooflight had popped up during the journey and the resultant draught had shredded the integral nightblind but the rooflight dome was still with us. Made enquiries with the dealer and a replacement was not on, I think because of cost and of course they had never heard of these rooflights popping up.
So I managed to get a blind manufacturer to supply me with material and I made a replacement which worked great as a night blind but you couldn't open it because the concertina material wasn't quite the same profile as the original, so it just sat there,it was neat but fixed and we didnt get woken at 5am on sunny mornings.I meant to replace it with an original as finances permitted.
All went well untill two weeks and three days ago, we came home from a weekend in Dorset on a beautiful evening, no winds, no rain (thank heavens) 55mph all the way on really good roads, no problem, untill we opened the van at home to clear it out and the roof light dome and parts of the handles had gone and we were left with just some dangly bits.
The dealer the next day said this was the first one he had ever heard of blowing off like ours. Their after sales guy flagged it up to Adria UK and they sat on it for a week and said it was extermely unlikely that it had just popped up and they were not responsible as they had never heard of it happening in the three seasons that they had used this particular pop-up type rooflight.
So men and women of caravaning UK have any of you heard of this happening? particularly with an Adria as I would love to prove them wrong.
Lynette and Paul
14/07/2011
Had a problem with the sink surround where a fixing screw had raised the laminate....it was just badly fitted during construction. After a bit of time...the dealer got it fixed... sort of......what actually happened was, we had to deliver the van to a farm up a really scary track in rural Carmarthen (about 60 miles away) and we left it there for a week (!) whilst the farmer/caravan fitter fitted the new sink surround.
Unfortunately, he screwed through the partition panel into the table storage slot by about 8mm, which we didn't know about untill two very symmetrically positioned holes appeared on our table and my very own Miss Marples (the wife) worked out the cause. He also didn't reconnect the spark igniter so were without that for a while, cooking was ok but not using the fridge on gas was a problem a couple of times.
We managed to convince the dealer that we should use a local proper caravan fitter to sort out the fixing and igniter.....result.
Sorry, there's still the rooflight story to come, but I wanted to give a flavour of Adria customer service and the time taken to get anything sorted.
Travelled home from the West country when the van was about 10 months old and arrived home to find the rooflight had popped up during the journey and the resultant draught had shredded the integral nightblind but the rooflight dome was still with us. Made enquiries with the dealer and a replacement was not on, I think because of cost and of course they had never heard of these rooflights popping up.
So I managed to get a blind manufacturer to supply me with material and I made a replacement which worked great as a night blind but you couldn't open it because the concertina material wasn't quite the same profile as the original, so it just sat there,it was neat but fixed and we didnt get woken at 5am on sunny mornings.I meant to replace it with an original as finances permitted.
All went well untill two weeks and three days ago, we came home from a weekend in Dorset on a beautiful evening, no winds, no rain (thank heavens) 55mph all the way on really good roads, no problem, untill we opened the van at home to clear it out and the roof light dome and parts of the handles had gone and we were left with just some dangly bits.
The dealer the next day said this was the first one he had ever heard of blowing off like ours. Their after sales guy flagged it up to Adria UK and they sat on it for a week and said it was extermely unlikely that it had just popped up and they were not responsible as they had never heard of it happening in the three seasons that they had used this particular pop-up type rooflight.
So men and women of caravaning UK have any of you heard of this happening? particularly with an Adria as I would love to prove them wrong.
Lynette and Paul
14/07/2011
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