This issue came up recently on another forum. The people had booked a stay on a site for three weeks and initially paid a deposit. About 2 weeks before their arrival they paid the balance. No issue.
However about three days before their arrival, one of them took a terrible turn and they phoned to advise the site that due to illness they were unable to make the booking. Illness had nothing to do with Covid as at the time it did not exist. They asked if the booking and payment could be transferred to a later date. The site refused and told them that they should have taken out holiday insurance.
After about 10 days the person who was ill recovered and they decided to take the balance of the holiday as they had paid for it. They contacted the site who told them that because they had cancelled, the pitch had been let to someone else. The site still refused to reimburse them although the site only suffered a partial loss. Surely the site should not be profiteering like that?
Apparently they took legal advice and were told that they stood no chance of getting anything out of the site. IMHO the legal advice given was incorrect!
However about three days before their arrival, one of them took a terrible turn and they phoned to advise the site that due to illness they were unable to make the booking. Illness had nothing to do with Covid as at the time it did not exist. They asked if the booking and payment could be transferred to a later date. The site refused and told them that they should have taken out holiday insurance.
After about 10 days the person who was ill recovered and they decided to take the balance of the holiday as they had paid for it. They contacted the site who told them that because they had cancelled, the pitch had been let to someone else. The site still refused to reimburse them although the site only suffered a partial loss. Surely the site should not be profiteering like that?
Apparently they took legal advice and were told that they stood no chance of getting anything out of the site. IMHO the legal advice given was incorrect!