Just looked at the caravan dealerships websites in the East Anglia area, and all are temporarily closed under the current lockdown restrictions for all forms of business, sales, servicing, spares and accessories etc.
I have a service booked at the beginning of March and hopefully vaccinations allowing etc that might be able to go ahead, but if not how might it affect warranty issues etc?
My caravan will be a year old towards the end of February and this will be its first service. As far as I am aware, the majority of manufacturers do allow some leeway before and after a caravans sales anniversary for a service and inspection to take place, and warranty conditions to be met.
But, and it could be critical, the longer the time the dealers are closed, the bigger the back log there could be for servicing. Therefore the service and inspection window required by the manufacturers, might not be able to be met.
I was lucky and managed to get away for six weeks in total between July and October last year and whilst the mileage covered was approx half what it might be in a normal season, I therefore still accept a service check to be required. However, I know of people who didn’t get away at all and therefore their caravans although relatively new and under warranty, never moved an inch.
Question - do you think manufacturers should offer a relaxation of the servicing and inspection timescales until things return to some normality?
Some of you might be thinking - why not use a mobile servicing agent or company, if they allowed to visit customers premises?
I have two new parts sitting at my dealership, that I agreed to have fitted at its first service, so my options are limited.
Have they already, or do you suspect the current restrictions will affect you regarding servicing and inspections?
I have a service booked at the beginning of March and hopefully vaccinations allowing etc that might be able to go ahead, but if not how might it affect warranty issues etc?
My caravan will be a year old towards the end of February and this will be its first service. As far as I am aware, the majority of manufacturers do allow some leeway before and after a caravans sales anniversary for a service and inspection to take place, and warranty conditions to be met.
But, and it could be critical, the longer the time the dealers are closed, the bigger the back log there could be for servicing. Therefore the service and inspection window required by the manufacturers, might not be able to be met.
I was lucky and managed to get away for six weeks in total between July and October last year and whilst the mileage covered was approx half what it might be in a normal season, I therefore still accept a service check to be required. However, I know of people who didn’t get away at all and therefore their caravans although relatively new and under warranty, never moved an inch.
Question - do you think manufacturers should offer a relaxation of the servicing and inspection timescales until things return to some normality?
Some of you might be thinking - why not use a mobile servicing agent or company, if they allowed to visit customers premises?
I have two new parts sitting at my dealership, that I agreed to have fitted at its first service, so my options are limited.
Have they already, or do you suspect the current restrictions will affect you regarding servicing and inspections?