Bought a new caravan from retailer in 2017 caravan sited 70miles from retailer so use a mobile approved service man to carry out yearly service. Last year a high damp reading was found in rear of van 46% contacted retailer who insisted that I bring the van back to them for them to confirm the damp report completed by the mobile engineer I reluctantly agreed took the van on the 140 mile round trip there, engineer took about 2 minutes with his damp meter to confirm what was already known then 5 months later I again repeat the journey to get the repair done
Just had the mobile engineer do another service and again the same area has a high damp reading 25% so going in the wrong direction and another area at the front of the van 40%
Again contacted the retailer and again they want me to bring it up to confirm the latest report
My question is can the retailer insist I use my time and diesel to get the van to them just to confirm what an approved engineer has reported with a written report and then a second trip to get it fixed
Just had the mobile engineer do another service and again the same area has a high damp reading 25% so going in the wrong direction and another area at the front of the van 40%
Again contacted the retailer and again they want me to bring it up to confirm the latest report
My question is can the retailer insist I use my time and diesel to get the van to them just to confirm what an approved engineer has reported with a written report and then a second trip to get it fixed