Whilst there should be consistency across the NHS, there are local differences that will mean some variation of how you access services. And on top of that as with every profession there will be good, bad and ugly surgeries. Couple that with the extraordinary circumstances presented by C19, there will be occasions when the available options do not suit everyone.
Some services will need to be rationed because each surgery needs to implement protection protocols, not only to protect the staff but patients and other visitors, Smaller surgeries will struggle more to provide the necessary separation and cleansing that C19 requires.
Look on your surgeries website to see if there are any other access options. Many surgeries are offering telephone consultations, some even use video calls. There is also a system which some surgeries are using called eConsult.
In these times we know that many services have been adversely affected, some are just reduced, and some have been significantly altered or withdrawn, and that means the we all need to be prepared to exercise some flexibility in our expectations.
However If you are not satisfied then you should explore your surgeries complaints procedure, You should find details on their complaints policy on their web site, or look at your local Clinical Commissioning Group's website for information on how to complain.