I have a sterling moonstone 2007/8 it has got what looked to be a mark over the front side panel above the side window how ever looking at it it looks to be a mark in the finish of the caravan. has any body else got the same problem as the quality of this van has been very bad from the start, and dealer and swift have dragged ther feet over other quality problems, how can swift be number 1 for the wrong reason.
crease / mark i caravan side wall
- Thread starter cava55
- Start date
Hi k,
I see from your previous posts that you are clearly you are very dissatisfied with us which isn't good at all.
If you want me to try and help please contact me with your details.
Thanks
Andy
aspacey@swiftleisure.co.uk
I see from your previous posts that you are clearly you are very dissatisfied with us which isn't good at all.
If you want me to try and help please contact me with your details.
Thanks
Andy
aspacey@swiftleisure.co.uk
well you havent gone out of your way at swift so far, so what will change if i do send you my details ? the quality dept is very poor and the warrantee so far hasnt been worth the paper its writen on ! as as for the dealer he has lost any future sale. its a pitty that swift group is shown to be one of the worst makes you could buy new ! i have lost all faith in your company, which is a shame as all my last 6 vans have been swift group.
k,
Unfortunately I can't comment on your issues without details of your van or yourself.
But, what I will do is defend our company against your genaralised and unfair comments. Swift produces thousands of troublefree product each year and as such has many satisfied and loyal customers.
Occasionally we do get things wrong for which I apologise, but we will always try and put things right.
However,If you change you mind on want me to look into this please feel free to contact me.
Andy
Thanks
Andy
Unfortunately I can't comment on your issues without details of your van or yourself.
But, what I will do is defend our company against your genaralised and unfair comments. Swift produces thousands of troublefree product each year and as such has many satisfied and loyal customers.
Occasionally we do get things wrong for which I apologise, but we will always try and put things right.
However,If you change you mind on want me to look into this please feel free to contact me.
Andy
Thanks
Andy
Parksy
Moderator
I'd like to remind forum members to read the rules contained in forum etiquette when submitting posts to this forum.
Andy and Ash contribute to this forum on behalf of Swift Group but nevertheless comments addressed to them should remain polite and not contain sweeping generalisations or insulting phrases.
Swift Group representatives on this forum have never once asked for special treatment or protection whilst contributing to this forum even though some things might make for pretty uncomfortable reading from time to time.
Many forum members, myself included have received help and advice from Andy and Ash and Kath Powell before them.
'K' has been asked to contact Swift and he chooses not to do so apparently. Further insinuation and insulting comments from 'K' or anyone else directed toward Swift or any other forum member will be removed.
Andy and Ash contribute to this forum on behalf of Swift Group but nevertheless comments addressed to them should remain polite and not contain sweeping generalisations or insulting phrases.
Swift Group representatives on this forum have never once asked for special treatment or protection whilst contributing to this forum even though some things might make for pretty uncomfortable reading from time to time.
Many forum members, myself included have received help and advice from Andy and Ash and Kath Powell before them.
'K' has been asked to contact Swift and he chooses not to do so apparently. Further insinuation and insulting comments from 'K' or anyone else directed toward Swift or any other forum member will be removed.
We have had three abbey caravans and yes we have had the odd fault, but nothing that hasn't been put right by the dealer in fact we are very satisfied with the swift group and yes we would buy another. Andy it is not all bad out here you do have your fans
keep up the good work
kind regards
ray
I can tell you k from personal experience Ash and Andy are very proactive in solving any problems you have, my advice would be to send Andy your details.
Having read this,and being a person who likes to keep himself to himself,i cant understand why the "mod" would come out with a statement as such.Its not as though K has said anything out of order.Quite clearly K has dealt with the swift group and been left unhappy to then post on here.Why would anyone instantly jump to swifts defence.I dont own a swift and have nothing bad to say about them.Quite clearly if someone spends a great deal of money for a product that isnt right besides getting personal their entitled to say what they like,and if a new van has a defect in an external wall by calling it inferia,your not being to far from the truth.
Damian
Moderator
In reply to "seth", as has been said, the guys at Swift contribute , in their own time mostly, to the forum and have been very helpful to a lot of owners in sorting out problems.
They are NOT obliged to do this, as after all, the contract when buying a van is between Buyer and Dealer.
As with most things, we only get to hear of the things that go wrong, not of the hundreds which go right, and it is NOT acceptable to have a public argument about what is a private matter between Buyer, Dealer and possibly Manufacturer in a forum situation.
Seth says "Quite clearly if someone spends a great deal of money for a product that isnt right besides getting personal their entitled to say what they like,"
Yes they can, to the people twith whom they have the dispute, NOT to the whole world in a forum.
If K feels that badly about his purchase he has many options open to him which include rejecting the van, but that is a situation which is purely between him and the Dealer/Manufacturer, and his legal representative if that is appropriate.
He has been offered input by Swift, but chooses to come back with a pathetic response on a public forum,talk about dolly/pram.....but then expects Swift to jump at his say so.......I dont think his reply to Andy would be seen to be very helpful in resolving the situation.
They are NOT obliged to do this, as after all, the contract when buying a van is between Buyer and Dealer.
As with most things, we only get to hear of the things that go wrong, not of the hundreds which go right, and it is NOT acceptable to have a public argument about what is a private matter between Buyer, Dealer and possibly Manufacturer in a forum situation.
Seth says "Quite clearly if someone spends a great deal of money for a product that isnt right besides getting personal their entitled to say what they like,"
Yes they can, to the people twith whom they have the dispute, NOT to the whole world in a forum.
If K feels that badly about his purchase he has many options open to him which include rejecting the van, but that is a situation which is purely between him and the Dealer/Manufacturer, and his legal representative if that is appropriate.
He has been offered input by Swift, but chooses to come back with a pathetic response on a public forum,talk about dolly/pram.....but then expects Swift to jump at his say so.......I dont think his reply to Andy would be seen to be very helpful in resolving the situation.
From reading this,K,s post wasnt aimed at swift or a swift representive,all the same its nice to have a responce from swift all be it from an employee in his spare time.
The matter still exsites though that makers or dealers seem to think they have a god given right to your money.I do understand how the warrenty system works or should do.Seems to me they take your money and dont care about much else.I do take on board you never here from the good purchases only the ones that dont go right so surely these should take priority.
The matter still exsites though that makers or dealers seem to think they have a god given right to your money.I do understand how the warrenty system works or should do.Seems to me they take your money and dont care about much else.I do take on board you never here from the good purchases only the ones that dont go right so surely these should take priority.
damien said "In reply to "seth", as has been said, the guys at Swift contribute , in their own time mostly, to the forum and have been very helpful to a lot of owners in sorting out problems"
quite right they have been helpfull in sorting out a LOT of problems, but surely thats the wrong generalisation ? if swift made a good product then they would not have to contribute on this forum to sort out a LOT of problems.
damin said "As with most things, we only get to hear of the things that go wrong, not of the hundreds which go right, and it is NOT acceptable to have a public argument about what is a private matter between Buyer, Dealer and possibly Manufacturer in a forum situation".
well ive been posting on this forum for many years and ive seen postings allmost weekly regarding individual grievances with various products and this is the fist time ive seen the mods come out in favour of the manufacturer in such circumstances,do i need to remind you of the insurance thread that ended up with over 400 replies from very unhappy owners ?.
Seth says "Quite clearly if someone spends a great deal of money for a product that isnt right besides getting personal their entitled to say what they like,"
damien replies "Yes they can, to the people twith whom they have the dispute, NOT to the whole world in a forum".
is'nt that how we find out about poor or good products ?, as long as the complaint is genuine then the poster has the right to tell others to be aware of the potential problems, manufacturers should not be allowed to hide behind the smoke screen of the dealer.
damien said "He has been offered input by Swift, but chooses to come back with a pathetic response on a public forum,talk about dolly/pram.....but then expects Swift to jump at his say so.......I dont think his reply to Andy would be seen to be very helpful in resolving the situation".
pathetic is probably a good word to use in the above reply damien, as a mod you are suposed to be above petty name calling and referances to dolly's and prams.
im sorry if you dont agree with my post but we have to have clarity in postings, if we allow things to be posted one day then not the next the site falls apart, from my own experiance of a swift group product i can understand why k feels the way he does, the ace twin axle i purchased was appalling, but then im used to coachmans which are in a totally different league build wise to anything swift can produce (in my opinion). thanks very much to andy and ash for theire contribution but i think theire time would be better spent in the quality control department which may help reduce the amount of complaints received via sites like this.
quite right they have been helpfull in sorting out a LOT of problems, but surely thats the wrong generalisation ? if swift made a good product then they would not have to contribute on this forum to sort out a LOT of problems.
damin said "As with most things, we only get to hear of the things that go wrong, not of the hundreds which go right, and it is NOT acceptable to have a public argument about what is a private matter between Buyer, Dealer and possibly Manufacturer in a forum situation".
well ive been posting on this forum for many years and ive seen postings allmost weekly regarding individual grievances with various products and this is the fist time ive seen the mods come out in favour of the manufacturer in such circumstances,do i need to remind you of the insurance thread that ended up with over 400 replies from very unhappy owners ?.
Seth says "Quite clearly if someone spends a great deal of money for a product that isnt right besides getting personal their entitled to say what they like,"
damien replies "Yes they can, to the people twith whom they have the dispute, NOT to the whole world in a forum".
is'nt that how we find out about poor or good products ?, as long as the complaint is genuine then the poster has the right to tell others to be aware of the potential problems, manufacturers should not be allowed to hide behind the smoke screen of the dealer.
damien said "He has been offered input by Swift, but chooses to come back with a pathetic response on a public forum,talk about dolly/pram.....but then expects Swift to jump at his say so.......I dont think his reply to Andy would be seen to be very helpful in resolving the situation".
pathetic is probably a good word to use in the above reply damien, as a mod you are suposed to be above petty name calling and referances to dolly's and prams.
im sorry if you dont agree with my post but we have to have clarity in postings, if we allow things to be posted one day then not the next the site falls apart, from my own experiance of a swift group product i can understand why k feels the way he does, the ace twin axle i purchased was appalling, but then im used to coachmans which are in a totally different league build wise to anything swift can produce (in my opinion). thanks very much to andy and ash for theire contribution but i think theire time would be better spent in the quality control department which may help reduce the amount of complaints received via sites like this.
I fail to see how discussing a poor product on a forum, now becomes a private matter, and is brought under censorship.
I found nothing offensive in any off the posts, nor do i see any personal attacks.
And no i am not a swift "hater", having had two in the past.
Its times like this when i am grateful that i have a 5 year old van, and not a new lemon.
I found nothing offensive in any off the posts, nor do i see any personal attacks.
And no i am not a swift "hater", having had two in the past.
Its times like this when i am grateful that i have a 5 year old van, and not a new lemon.
Think this one has gone far enough ! yes i have had problems and yes i am rather fed up with the response from dealer and manufacturer ! after nearly 18 months this should have been sorted ! the faults that i have still got with van will stay as i have ran out of steam ! i will say that i have had many swift group vans with no problems, and like you say you never get to hear when you get a good van.I just feel let down and a forum should be a place to let fellow caravaners know what to expect when purchasing a van which they will have had to work long and hard for. it just seems odd that i am not on my own with this how ever no one else seems to have been pulled up like me on this matter.any way i have had my rant on this one thats it finished. regards k
Parksy
Moderator
Just to clarify the situation.
'K' is obviously dissatisfied with his new caravan and started a topic to say so.
In it he made some generalisations which had nothing to do with his particular issue.
'How can Swift be number 1 for the wrong reason'
'It's a pity that Swift Group is shown to be one of the worst makes you could buy new'.
'K' added comments to a couple of other threads in the general section outlining his dissatisfaction at Swift which he is entitled to do.
For those who are quick to accuse me of censorship you may notice that I haven't actually deleted anything at all.
My intervention as far as I'm concerned is for the purpose of keeping matters on track and nipping online crusades against any manufacturer who posts on here in the bud.
Would those who are quick to criticise moderators prefer it if I allowed things to develop to the stage where every time a manufacturer tried to offer help or advice on this forum a disgruntled owner added general comments along the lines of 'Don't buy a * because they're crap?
I accept that there will be adverse comments and opinion about poor products on this forum and if a member is offered help and chooses not to accept it that's his business.
We won't allow the forum to be used as a platform for bad mouthing a manufacturer who have offered help via this self same forum after that help was publicly refused.
'K' hasn't done this and can continue with a dialogue with Swift on the forum if it helps matters but because he is obviously angry and upset over his caravan my intervention was intended purely as a timely warning that if you don't want help then don't vent any further anger in subsequent topics.
'K' is obviously dissatisfied with his new caravan and started a topic to say so.
In it he made some generalisations which had nothing to do with his particular issue.
'How can Swift be number 1 for the wrong reason'
'It's a pity that Swift Group is shown to be one of the worst makes you could buy new'.
'K' added comments to a couple of other threads in the general section outlining his dissatisfaction at Swift which he is entitled to do.
For those who are quick to accuse me of censorship you may notice that I haven't actually deleted anything at all.
My intervention as far as I'm concerned is for the purpose of keeping matters on track and nipping online crusades against any manufacturer who posts on here in the bud.
Would those who are quick to criticise moderators prefer it if I allowed things to develop to the stage where every time a manufacturer tried to offer help or advice on this forum a disgruntled owner added general comments along the lines of 'Don't buy a * because they're crap?
I accept that there will be adverse comments and opinion about poor products on this forum and if a member is offered help and chooses not to accept it that's his business.
We won't allow the forum to be used as a platform for bad mouthing a manufacturer who have offered help via this self same forum after that help was publicly refused.
'K' hasn't done this and can continue with a dialogue with Swift on the forum if it helps matters but because he is obviously angry and upset over his caravan my intervention was intended purely as a timely warning that if you don't want help then don't vent any further anger in subsequent topics.
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