If you remember on Boxing day we found the problem with our shower cubicle, see post under Devastaed, here is the conclusion.
We received my Clubman SE back from the dealers Friday 28th, 3 weeks from when l reported the split in the shower bulk head side wall, took it in last Friday.
l have to give credit where credits due to both Lunar and in particular to Leisure Sales of Sandbach.
Let me recount on what the warranty claims were,1/ new centre blind sourced and fitted,2/ new hinges to the Thetford sink sourced and fitted, 3/ new nearside front grab handle sourced and fitted, finally the shower compartment bulkhead side panel renewed by PSS can't tell it's been replaced, PSS found the cause of the split to be a staple that had missed the caravan frame where the bulkhead board is attached causing the staple to protrude against the plastic side panel eventually splitting it due to the movement of the van when towing, not frost damage has first thought. Also while the van was in for these faults the wife remembered that the cocktail cabinet doors were faulty, Leisure Sales had a pair by them as it was known fault and replaced them.
l have to give praise to my dealer on their customer service, we hear a lot of negative reports about dealers but in Leisure Sales case only positives on the way they went about dealing with all these issues well done to Gary and is service team and to the girls in reception for all their help, also to Lunar on their delivery of all the parts but they must look at the way their Technicians assemble their product as my van had staples that had missed the framing on the shower side and also on the fixed bed frame, maybe the said Technician needs retraining on how to use the pneumatic staple gun.
A very Happy Hector
Regards
Nigel Heathcote
We received my Clubman SE back from the dealers Friday 28th, 3 weeks from when l reported the split in the shower bulk head side wall, took it in last Friday.
l have to give credit where credits due to both Lunar and in particular to Leisure Sales of Sandbach.
Let me recount on what the warranty claims were,1/ new centre blind sourced and fitted,2/ new hinges to the Thetford sink sourced and fitted, 3/ new nearside front grab handle sourced and fitted, finally the shower compartment bulkhead side panel renewed by PSS can't tell it's been replaced, PSS found the cause of the split to be a staple that had missed the caravan frame where the bulkhead board is attached causing the staple to protrude against the plastic side panel eventually splitting it due to the movement of the van when towing, not frost damage has first thought. Also while the van was in for these faults the wife remembered that the cocktail cabinet doors were faulty, Leisure Sales had a pair by them as it was known fault and replaced them.
l have to give praise to my dealer on their customer service, we hear a lot of negative reports about dealers but in Leisure Sales case only positives on the way they went about dealing with all these issues well done to Gary and is service team and to the girls in reception for all their help, also to Lunar on their delivery of all the parts but they must look at the way their Technicians assemble their product as my van had staples that had missed the framing on the shower side and also on the fixed bed frame, maybe the said Technician needs retraining on how to use the pneumatic staple gun.
A very Happy Hector
Regards
Nigel Heathcote
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