My 2017 Elddis Chatsworth 840 has developed a catastrophic leak in the roof and Elddis are denying responsibility due to lapsed warranty, has anyone else had this issue? The ceiling is completely discoloured and all seating has been stained.
Why was the warranty lapsed was there a previous owner? Did you buy it private or dealer? If dealer your best way is to approach the dealer as that is who your contract is with. Start to look at Citizens Advice to see what your rights are under the CRA 2015 consumer legislation. Also if you paid any amount by credit card (above£100) then you may have protection under Section 75 regulations. Do your research objectively to decide your best course of action.My 2017 Elddis Chatsworth 840 has developed a catastrophic leak in the roof and Elddis are denying responsibility due to lapsed warranty, has anyone else had this issue? The ceiling is completely discoloured and all seating has been stained.
The damage happened in July/August and the service was due in August
Hi Damian,Did you have the van serviced within the time scales of the warranty?
When did the damage happen, July or August?
Thanks for your message Raywood.If you failed to have the caravan serviced within the terms of the guarantee I am afraid that Eldiss can turn down the claim because of this.
The lack of servicing would not save the dealer under the CPA if you can show that this was a defect existing at the date you took delivery. You will need an expert report to show this though although if you can find evidence of a number of these caravans having this specific problem then this might also work. You would have to show a trend though. I would search other forums as well as this one to see what you can find, although I am not aware or any reports, of this.
Just a note of etiquette. If you are in dispute with a business, you should follow through their complaints procedures completely and not publicise their name on the forum.
Also bear in mind that we only have your perspective on the problem, and the business may not want to debate the subject in public.
I'm sure the forum moderators will be watching carefully.