"There is a case on file of where a towbar was fitted badly which resulted in the electric motor in one of the seats catching fire."As someone who works in "insurance" my advice is to tell your insurer and do it in writing, then phone them to confirm reciept and take the name of the person who confirms that they have recieved and logged your letter.
There is a case on file of where a towbar was fitted badly which resulted in the electric motor in one of the seats catching fire. The whole interior of a 2 year old car had to be replaced. The insurer tried to wriggle out of the claim initially as the Towbar was a "modification" which they were not informed about.
My advice is to treat all insurers and complete devious b*st*rds and the only way to be treated fairly by them is to give them no room for manouvre. To do this keep records and DO NOT RELY ON A TELEPHONE CALL TO UPDATE DETAILS. Call centre staff are there to take calls and the more they deal with the better their bonus - this often means that they tell you they have updated your details but in some notable cases nothing was actualy logged onto the system.
Confirm everything in writing.