Customer service is not dead !
I was having problems with the 'full' light not working on my Thetford C-250 and from discussion on this Forum thought it might be the magnet or float.
Was at the NEC on Saturday and visited the Thetford stand, initially to see how you opened the cassette (mine was so tight I thought I would break it so I stopped) - the Customer Service representative showed me how best to open it - put olive oil around circle, leave for 24hrs, reverse the slide and use it as a lever - we then discussed the problem - he said that if the float was damaged or the magnet missing then email him and he would post me a new one.
Opened the cassette - float OK and magnet in place - cross checked the fuse in the compartment and again tested the reed switch, still nothing - came to the conclusion it was the Reed switch or the control panel on the tank.
Emailed Paul McNulty at Thetford asking for his advice - he replied within an hour, he agreed that it must be one of the two and advised that he had posted out two new PCB's (one of each), he also attached two files with a step by step pictorial explanation as to how to change them (also advise that if I had any difficulties to take the parts to a Thetford dealer to be fitted FOC).
That is what I call Customer Service - What do you think ?
I was having problems with the 'full' light not working on my Thetford C-250 and from discussion on this Forum thought it might be the magnet or float.
Was at the NEC on Saturday and visited the Thetford stand, initially to see how you opened the cassette (mine was so tight I thought I would break it so I stopped) - the Customer Service representative showed me how best to open it - put olive oil around circle, leave for 24hrs, reverse the slide and use it as a lever - we then discussed the problem - he said that if the float was damaged or the magnet missing then email him and he would post me a new one.
Opened the cassette - float OK and magnet in place - cross checked the fuse in the compartment and again tested the reed switch, still nothing - came to the conclusion it was the Reed switch or the control panel on the tank.
Emailed Paul McNulty at Thetford asking for his advice - he replied within an hour, he agreed that it must be one of the two and advised that he had posted out two new PCB's (one of each), he also attached two files with a step by step pictorial explanation as to how to change them (also advise that if I had any difficulties to take the parts to a Thetford dealer to be fitted FOC).
That is what I call Customer Service - What do you think ?
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