Does anyone have experience of the c&cc insurance, how are they to deal with in the event of a claim?
Insurance
- Thread starter caslau
- Start date
Had to make a claim last September following a minor scrape with a wall at a CL with a very narrow entrance. Knowing the hassle I have had since submitting the claim then I would not have bothered and would have paid for the repairs myself.
I have had nothing but trouble with my claim which ended up with me ultimately writing a letter of complaint to the Director General of the CC.
I finally took my van in for repairs two weeks ago, almost nine months since submitting the claim for the damaged awning rail. To cap a really bad experience my van was broken into whilst in for repair and two roof lights were removed. Well one was ripped off to gain entry and the larger roof light removed. The heater and drawer were also damaged. Therefore I have had to submit yet another claim. This was done seven days ago and I have heard nothing since.
Come renewal time I know which insurer I will definitely NOT be using next year.
I have had nothing but trouble with my claim which ended up with me ultimately writing a letter of complaint to the Director General of the CC.
I finally took my van in for repairs two weeks ago, almost nine months since submitting the claim for the damaged awning rail. To cap a really bad experience my van was broken into whilst in for repair and two roof lights were removed. Well one was ripped off to gain entry and the larger roof light removed. The heater and drawer were also damaged. Therefore I have had to submit yet another claim. This was done seven days ago and I have heard nothing since.
Come renewal time I know which insurer I will definitely NOT be using next year.
Parksy
Moderator
I may be mistaken but think that Big S is refering to the Caravan Club insurance.
I insure with the Camping and Caravan Clubs Clubcare insurance.
We bought a new Abbey Vogue 495 in March 2007. We insured it on the 'new for old' policy that they offer and my goodness I'm so glad that we did.
In July last year our caravan was pitched near to the River Avon in Worcestershire and one Friday morning we decided to travel to Bristol in our car to have a look round the shops etc.
The weather was terrible, the rain bucketed down.
When we returned we were held up for hours on the M5 and the police stopped us from going anywhere near to the town where our caravan was waiting for us so we had no choice but to go back home.
Sometime during the small hours the caravan site became flooded and the upshot was that about four inches of water covered the floor of our new caravan.
When we were able to inspect the damage some days later we contacted club care insurance. That same week their assessor met us at the caravan which they'd advised us to leave there.
The assessor declared our lovely new caravan a total loss and heartbreaking as it was we wouldn't have wanted to keep it.
We made a list of our personal items for the insurers and they sent a cheque for a fair amount straight away. They told us immediately that they would reimburse the total cost of our caravan against a replacement caravan.
We decided that since the summer was a complete wash out anyway we'd put off buying a replacement caravan until the next year model was introduced in September so the insurers were actually waiting for us.
That September we ordered our present caravan, an Abbey Cardinal Vogue 620 and the dealers were payed by our insurers the next day with us paying the difference in price.
Throughout this awful episode our insurers behaved admirably with polite reassurance and they lessened the impact of us losing a three month old caravan, our first ever new one.
We continue to insure with club care and I'd have absolutely no hesitation whatsoever in recommending Camping and Caravan Club Care insurance to you or anyone else.
I insure with the Camping and Caravan Clubs Clubcare insurance.
We bought a new Abbey Vogue 495 in March 2007. We insured it on the 'new for old' policy that they offer and my goodness I'm so glad that we did.
In July last year our caravan was pitched near to the River Avon in Worcestershire and one Friday morning we decided to travel to Bristol in our car to have a look round the shops etc.
The weather was terrible, the rain bucketed down.
When we returned we were held up for hours on the M5 and the police stopped us from going anywhere near to the town where our caravan was waiting for us so we had no choice but to go back home.
Sometime during the small hours the caravan site became flooded and the upshot was that about four inches of water covered the floor of our new caravan.
When we were able to inspect the damage some days later we contacted club care insurance. That same week their assessor met us at the caravan which they'd advised us to leave there.
The assessor declared our lovely new caravan a total loss and heartbreaking as it was we wouldn't have wanted to keep it.
We made a list of our personal items for the insurers and they sent a cheque for a fair amount straight away. They told us immediately that they would reimburse the total cost of our caravan against a replacement caravan.
We decided that since the summer was a complete wash out anyway we'd put off buying a replacement caravan until the next year model was introduced in September so the insurers were actually waiting for us.
That September we ordered our present caravan, an Abbey Cardinal Vogue 620 and the dealers were payed by our insurers the next day with us paying the difference in price.
Throughout this awful episode our insurers behaved admirably with polite reassurance and they lessened the impact of us losing a three month old caravan, our first ever new one.
We continue to insure with club care and I'd have absolutely no hesitation whatsoever in recommending Camping and Caravan Club Care insurance to you or anyone else.
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