I am presently pitched on a Caravan Club site and paid for our van pitch for four nights. In addition, our daughter and her friend wanted to come in her pup tent so I booked them into a tent pitch at £22.00 a night (no EHU), so as you can imagine it turned out to be a costly doo.
Well, as we went around the site today it became apparent that people have extended their grass pitches with pup tents, awnings, annexes, gazebos etc. OK, fair enough. I went to the wardens to see if I could move my daughter's tent onto our pitch and refund the next two nights of the tent pitch. It was at that stage it was confirmed that pup tents are allowed on pitches as it is in the rule book (I never realised this) but it was made clear that I was too late to cancel tonights fee and would have to pay a per person fee anyway so it wasn't really worthwhile.
Things went from bad to worse when the warden said "lots of people put pup tents up, some people use them for storage, some use them for sleeping in - in fact there a couple of pup tents on here now and I don't know if there is anybody sleeping in them or not". I made the point that surely she should know if there are people sleeping in them, otherwise it would be unfair on others having to pay the nightly fee. To this she replied that people walk on and off the site at will and its too difficult to know who is with who. I would have thought that from a Health & Safety point if nothing else the warden should know how may people are on site?
There is a pitch by me that has a van, awning, gazebo and car in width and a pup tent behind. The warden told me that as long as there is 3m between vans this is OK - and in any event she said she had only just taken the site over and didn't know what her predecessors had agreed!!!!
She told me "its your hard luck if you don't read your handbook" and was extremely defensive and unnecessarily rude. In all my years in the Caravan Club I have never been spoken to in such a way. I'm just confused as to what the rules actually are - anybody know?
Well, as we went around the site today it became apparent that people have extended their grass pitches with pup tents, awnings, annexes, gazebos etc. OK, fair enough. I went to the wardens to see if I could move my daughter's tent onto our pitch and refund the next two nights of the tent pitch. It was at that stage it was confirmed that pup tents are allowed on pitches as it is in the rule book (I never realised this) but it was made clear that I was too late to cancel tonights fee and would have to pay a per person fee anyway so it wasn't really worthwhile.
Things went from bad to worse when the warden said "lots of people put pup tents up, some people use them for storage, some use them for sleeping in - in fact there a couple of pup tents on here now and I don't know if there is anybody sleeping in them or not". I made the point that surely she should know if there are people sleeping in them, otherwise it would be unfair on others having to pay the nightly fee. To this she replied that people walk on and off the site at will and its too difficult to know who is with who. I would have thought that from a Health & Safety point if nothing else the warden should know how may people are on site?
There is a pitch by me that has a van, awning, gazebo and car in width and a pup tent behind. The warden told me that as long as there is 3m between vans this is OK - and in any event she said she had only just taken the site over and didn't know what her predecessors had agreed!!!!
She told me "its your hard luck if you don't read your handbook" and was extremely defensive and unnecessarily rude. In all my years in the Caravan Club I have never been spoken to in such a way. I'm just confused as to what the rules actually are - anybody know?