darrell, had 2 NR awnings in the last 6 years, the first one had a stiching problem by a zip, sent back to NR and the whole side was replaced no questions, the second one we had no problem.
you get what you pay for in this life, its a low cost awning and its not such good material as an expensive one.
The reason we buy them is they are used for 4/6 weeks a year and change the van every 3/4 years, they get so little use they are still practiclly new when you sell them for 1/2 price because it dont fit the new van. at @