Poor Service from Dealers

[david_374528533]

My wife and myself both went to the Lawns Caravan show wanting to see a Swif Challenger...we spoke to a local dealer as we could not find the model we had come to see. He stated that they had not brought one to display. Not only that but they did not have one at their showroom to show us...We were told that if we went to the NEC show a month later we would see one..We duly went to the show spoke to the same dealer who stated that they had not brought one again but if we went to the Swift stand we no doubt could see one there...We went to the Swift stand to be also told that they did not have one but if we looked at a Sterling apart from the upholstery,woodwork and artwork being different it was the same van..We were asked if we wanted to order one..We came away again dissapointed and thinking that we were being treated like fools to order something we have yet to see. We have now decided to keep our present van and save our money ..I dread what I will say to the next caravan salesman who asks if we want to buy a new one. I dont get this sort of service when I go to buy a new car why then do we get treated like this by caravan Dealers

 

[Oldsalt49]

Well! I don't know what NEC show you went to, but Swift had a representative model of every Challenger on their stand. In fact the Swift group had the biggest stand at the show. I can only imagine that you were looking for a dealer special branded model, these are generally not Challenger but Charisma based. I can definately say there were Challenger's there as I have ordered one.

Dave

 

[SwiftGroup_374327846]

Hi David,

As far as I know, all the main models were at the NEC, so I am surprised you could not find the model you were looking for. If you want, I can certainly find a dealer close to you with the model you want to view, if you let me know some information (the model, your location, etc.).

As suggested by Dave, not all dealer specials were on show at the NEC.

Thanks,

Ash

technicalsupport@swiftleisure.co.uk

 

[david_374528533]

Well! I don't know what NEC show you went to, but Swift had a representative model of every Challenger on their stand. In fact the Swift group had the biggest stand at the show. I can only imagine that you were looking for a dealer special branded model, these are generally not Challenger but Charisma based. I can definately say there were Challenger's there as I have ordered one.

Dave

Hi Dave many thanks for your post....But I assure you that the Swift challenger 580 was not at either show...I have also been to Wandaholme and what was Barrons at York and they dont have a model to show me...A pretty poor show I think they want me to place an order not seen ...I have sent an E mail to Ash so I hope he can help...in 40 Yrs of caravanning I have never known anything like it....David

 

[david_374528533]

Hi David,

As far as I know, all the main models were at the NEC, so I am surprised you could not find the model you were looking for. If you want, I can certainly find a dealer close to you with the model you want to view, if you let me know some information (the model, your location, etc.).

As suggested by Dave, not all dealer specials were on show at the NEC.

Thanks,

Ash

technicalsupport@swiftleisure.co.uk

Hi Ash I have finally got this system to work ....I have sent you an E mail with my gripe I hope you can help.... David