Hi
Sorry to be the spectre at the feast but I've got problems with my P/T mover AGAIN.
As some of you may remember I bought my P/T mover, with electric actuators, and had it fitted by P/T in March 2010 - so it's still not a year old.
This is the story, in brief, so far:
(1) An incorrectly placed electronic control box, it was installed behind the heater and had to be moved to a bed box - March 2010
(2) A failed electronic control box which had to be replaced, I missed the 'van's service appointment because of this - June 2010
(3) The offside motor bearing was clicking and had to be replaced - just in time for our 5 week Continental hols - July 2010
(4) The nearside roller would not retract in France - August 2010 - but worked the next day!
(5) The nearside roller would not retract as I was preparing to go away for our October Half Term hols. A new actuator motor was fitted October 2010.
The 'van has been stored on our drive over the winter
Today it was a lovely sunny morning, and having no work, I thought I would do some preparatory jobs to get the 'van ready for going away this Friday - our first trip of 2011.
Having become rather wary of the P/T mover I thought I would check that it was working okay. Tried rollers off the tyre, turning okay. Moved the rollers onto the wheel, okay. Tried to retract the rollers off the wheel. OHHHH NOOOO - offside roller would not retract off the tyre!!!
Contacted P/T support - polite and helpful as always. Suggested I try turning the shaft of the actuator by hand to see if that would free up the actuator. No joy - shaft very stiff. I, also, tried turning the shaft using a 9mm spanner as suggested on the P/T website - still very stiff.
P/T promised that an engineer would contact me this evening I confirmed my mobile and home phone numbers. As it's now 21.05 and no one has rung I don't think it's going to happen now!! No messages either although ansaphone on both phones.
This evening after work I took the cover off the 'van, removed the Alko lock, lifted the steadies and tried moving the 'van up and down the drive to see if that would free up the actuator - NO, still the offside roller will not come off the tyre. So another waste of time as then, in the cold and dark, I had to resecure the Alko lock, steadies, etc for security's sake.
Yes I would agree with others that P/T's warranty service is very good. They do send someone out as quickly as possible and they do fix the problems free of charge.
HOWEVER, the reason that I shelled out nearly £1000 was so that I could EASILY and RELIABLY move my 'van on and off my drive and on site WHEN I WANT to NOT after waiting for P/T to send someone to fix it, again.
The 110 amp 'van battery, by the way is, fully charged - I tested it with my multimeter and put it back in the 'van yesterday having kept it on charge in the garage.
Who knows what tomorrow may bring!!???
Tim
Sorry to be the spectre at the feast but I've got problems with my P/T mover AGAIN.
As some of you may remember I bought my P/T mover, with electric actuators, and had it fitted by P/T in March 2010 - so it's still not a year old.
This is the story, in brief, so far:
(1) An incorrectly placed electronic control box, it was installed behind the heater and had to be moved to a bed box - March 2010
(2) A failed electronic control box which had to be replaced, I missed the 'van's service appointment because of this - June 2010
(3) The offside motor bearing was clicking and had to be replaced - just in time for our 5 week Continental hols - July 2010
(4) The nearside roller would not retract in France - August 2010 - but worked the next day!
(5) The nearside roller would not retract as I was preparing to go away for our October Half Term hols. A new actuator motor was fitted October 2010.
The 'van has been stored on our drive over the winter
Today it was a lovely sunny morning, and having no work, I thought I would do some preparatory jobs to get the 'van ready for going away this Friday - our first trip of 2011.
Having become rather wary of the P/T mover I thought I would check that it was working okay. Tried rollers off the tyre, turning okay. Moved the rollers onto the wheel, okay. Tried to retract the rollers off the wheel. OHHHH NOOOO - offside roller would not retract off the tyre!!!
Contacted P/T support - polite and helpful as always. Suggested I try turning the shaft of the actuator by hand to see if that would free up the actuator. No joy - shaft very stiff. I, also, tried turning the shaft using a 9mm spanner as suggested on the P/T website - still very stiff.
P/T promised that an engineer would contact me this evening I confirmed my mobile and home phone numbers. As it's now 21.05 and no one has rung I don't think it's going to happen now!! No messages either although ansaphone on both phones.
This evening after work I took the cover off the 'van, removed the Alko lock, lifted the steadies and tried moving the 'van up and down the drive to see if that would free up the actuator - NO, still the offside roller will not come off the tyre. So another waste of time as then, in the cold and dark, I had to resecure the Alko lock, steadies, etc for security's sake.
Yes I would agree with others that P/T's warranty service is very good. They do send someone out as quickly as possible and they do fix the problems free of charge.
HOWEVER, the reason that I shelled out nearly £1000 was so that I could EASILY and RELIABLY move my 'van on and off my drive and on site WHEN I WANT to NOT after waiting for P/T to send someone to fix it, again.
The 110 amp 'van battery, by the way is, fully charged - I tested it with my multimeter and put it back in the 'van yesterday having kept it on charge in the garage.
Who knows what tomorrow may bring!!???
Tim
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