Swift Hal Locate.

[James_374408700]

Following on from our previous posting of "collecting Swift Conqueror" I thought that the van came with a free 1st year subscription to Hal Locate. The handbook states that "your installation Engineer will have set up your mobile phone......etc.

I find that I have got to pay £30 activation fee. On top of £16500 !

 

[James_374408700]

Forgot to mention that we found this out when we phoned Hal to register the next day

We are now in the position of an insurance policy stipulating the van has sat tracking when it hasn,t. We will presumably not be insured if the van is stolen while we wait for Hal to recieve our payment and activate it..

 

[SwiftGroup_374327846]

Hi James,

From the beginning of March, Swift and HAL made some significant changes to the way Locate was setup and activated.

The dealer should have made it clear there was an activation fee, which is the cost of registering the SIM to the mobile phone network (unfortunately, this fee is controlled by the mobile phone operators, so there is very little Swift, HAL or your dealer can do, other than negotiate the cost).

The biggest change, since March, was that dealers can take the activation payment (or even pay for the fee themselves, if they so wish) or the customer can make the payment. Newer units also have a "dealer mode", which offers limited protection, until the unit was fully activated for / by the customer.

I don't wish to sound like I am blaming the dealers, each dealer wants to handle their customers in different ways, but Swift / HAL have made it as easy as possible for the dealer / customer to choose who should pay for the fee and who should activate the unit, and even whether they wanted the HAL Locate system at all.

Ash

 

[James_374408700]

Hi James,

From the beginning of March, Swift and HAL made some significant changes to the way Locate was setup and activated.

The dealer should have made it clear there was an activation fee, which is the cost of registering the SIM to the mobile phone network (unfortunately, this fee is controlled by the mobile phone operators, so there is very little Swift, HAL or your dealer can do, other than negotiate the cost).

The biggest change, since March, was that dealers can take the activation payment (or even pay for the fee themselves, if they so wish) or the customer can make the payment. Newer units also have a "dealer mode", which offers limited protection, until the unit was fully activated for / by the customer.

I don't wish to sound like I am blaming the dealers, each dealer wants to handle their customers in different ways, but Swift / HAL have made it as easy as possible for the dealer / customer to choose who should pay for the fee and who should activate the unit, and even whether they wanted the HAL Locate system at all.

Ash

Hi Ash,

Thanks for that .....communication is a wonderful thing!

Did you receive my email regarding my solution to cover the protruding screws?

What's the verdict?

Regards Jim

 

[derek_374417105]

Hi James,

From the beginning of March, Swift and HAL made some significant changes to the way Locate was setup and activated.

The dealer should have made it clear there was an activation fee, which is the cost of registering the SIM to the mobile phone network (unfortunately, this fee is controlled by the mobile phone operators, so there is very little Swift, HAL or your dealer can do, other than negotiate the cost).

The biggest change, since March, was that dealers can take the activation payment (or even pay for the fee themselves, if they so wish) or the customer can make the payment. Newer units also have a "dealer mode", which offers limited protection, until the unit was fully activated for / by the customer.

I don't wish to sound like I am blaming the dealers, each dealer wants to handle their customers in different ways, but Swift / HAL have made it as easy as possible for the dealer / customer to choose who should pay for the fee and who should activate the unit, and even whether they wanted the HAL Locate system at all.

Ash

Hi Ash/James

I too was told that the Hal Locate was free for the first twelve months, that is until I went to pick up the new van from the dealers and was invited to pay