Would I ever buy a new caravan again NO.
Having ordered my new Senator Vermont at the NEC Show in October 2007 through Lowdams of Nottingham. I eventually picked it up end of March. The first trip just a week in Yarmouth to try it out and apart from a little damp around one of the front windows which I put down to condensation everything went well.
Now I'm retired and my wife and I are going to tour Scotland, the first night the all dancing TV that comes with the new caravan packs up. I phone Lowdams tell them the problem and that I am in Scotland and could they help said they would call me back, did they Noooooo. Took the TV to Dumfries Caravans who checked it out and confirmed it was the TV they got in touch with Bailey who told them to get in touch with the manufacturer which he did. He really wanted to give me a replacement and send the faulty one back but the makers said no, I must return it to them Via the dealership where I bought the caravan so five weeks in Scotland with no TV but I can't Praise Dumfries Caravans enough he bent over backwards to help and was genuinely sorry that he couldn't.
First day back in England and it didn't just rain it poured down and most of it was coming in through the front window of my caravan I was catching it in beakers being handed to me by the wife after 10 minutes decided to measure the rate and it was a pint every 4 minutes when the rain eased a black bin bag was used to seal the window.
After reaching home I took the TV to Lowdams and saw the sales guy who did the deal with me and told him of my problems his reply was" have you been to service "no" it's down there on the left." The lady I saw was helpful and arranged for my caravan to go in the following week and sought out the TV my NEW TV arrived a couple of days later couldn't have happened in Scotland could it. The front window had not been aligned properly when fitted.
Next trip Cornwall wonderful until the battery charger packs up won't even charge from the car eventually a flat battery no lights no water pump no TV may as well go home. Phone Lowdams they asked what make of charger is it I say I don't know and that it is hidden behind the caravan heater say's they will find out and order a new one could take up to 6 weeks will ring back and let me Know have they Noooooo not to date that means another 80 mile round trip no point in phoning. We also have the microwave problem of cutting out after about 10miniutes use.
We wanted to tour Europe next year do you think we dare??
Jim White
Having ordered my new Senator Vermont at the NEC Show in October 2007 through Lowdams of Nottingham. I eventually picked it up end of March. The first trip just a week in Yarmouth to try it out and apart from a little damp around one of the front windows which I put down to condensation everything went well.
Now I'm retired and my wife and I are going to tour Scotland, the first night the all dancing TV that comes with the new caravan packs up. I phone Lowdams tell them the problem and that I am in Scotland and could they help said they would call me back, did they Noooooo. Took the TV to Dumfries Caravans who checked it out and confirmed it was the TV they got in touch with Bailey who told them to get in touch with the manufacturer which he did. He really wanted to give me a replacement and send the faulty one back but the makers said no, I must return it to them Via the dealership where I bought the caravan so five weeks in Scotland with no TV but I can't Praise Dumfries Caravans enough he bent over backwards to help and was genuinely sorry that he couldn't.
First day back in England and it didn't just rain it poured down and most of it was coming in through the front window of my caravan I was catching it in beakers being handed to me by the wife after 10 minutes decided to measure the rate and it was a pint every 4 minutes when the rain eased a black bin bag was used to seal the window.
After reaching home I took the TV to Lowdams and saw the sales guy who did the deal with me and told him of my problems his reply was" have you been to service "no" it's down there on the left." The lady I saw was helpful and arranged for my caravan to go in the following week and sought out the TV my NEW TV arrived a couple of days later couldn't have happened in Scotland could it. The front window had not been aligned properly when fitted.
Next trip Cornwall wonderful until the battery charger packs up won't even charge from the car eventually a flat battery no lights no water pump no TV may as well go home. Phone Lowdams they asked what make of charger is it I say I don't know and that it is hidden behind the caravan heater say's they will find out and order a new one could take up to 6 weeks will ring back and let me Know have they Noooooo not to date that means another 80 mile round trip no point in phoning. We also have the microwave problem of cutting out after about 10miniutes use.
We wanted to tour Europe next year do you think we dare??
Jim White
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