Hi Just thought you might like to read of my experience with both dealer and manufacturer this winter!
I had a couple of problems with my Bailey Senator that required fixing under warranty. The first was a paint problem that meant the van had to go back to Bailey. The others were a window that rubbed on the alloy frame whei it was opened and the edging strip coming off of the seat end panel by the door. Well, I was told by the dealer that they needed my van on 13th dec ready to be returned to Bailey. I duly took the van there and they said they would fix the windo and trim problem and leave the paint repair to Bailey. I heard nothing further until mid January when I recieved a call from Tracker to say my van was registering unauthorised movement. I calle Bailey to be told that I had nothing to worry about as their compounds were fully secure. not overly happy with this reply I thought I would call the dealer as if it was stolen and I had not reacted to the tracker call my insurance may refuse to pay. Well, the dealer told me that the van had just been collected by Bailey and the alarm must be on. I called tracker and told them this and they marked the incident as accidental alarm set. (nice to know Tracker system worked though). After about 4 weeks I recieved a call from my dealer to say the van was back with them and ready for collection. Having travelled the 30 miles to collect the van I inspected it and found the original fault with the paint fixed but another introduced, very obvious and should have been noted by the dealer. Thus I rejected the repair and it had to go back again to Bailey. I did notice that the window appeared to have been fixed and that there was tape holding down the trim, left after re-gluing it. I mentioned this to the dealer and he said it's fine and would be removed.
Well another 4 weeks passed and no sign of the return of my van. After several calls to the dealer was finally told it's back. We went to collect it on Monday 28th and this time the paintwork was fine. On inspecting the other repairs I found the end panel trim to still be unstuck. However, when looking closer I noticied that the 'craftsman' had not only removed the afore said tape but also a chunk of veneer! "Oh" the service manager exclaimed, we will have to get you a new one but it is unlikely that it will be here when you have your service in 3 weeks time. That means another couple of journeys @ 60 miles round trip! I mean, they have only had 4 months to repair and quality control the job!!!Customer Service and quality are definately foreign words in the van industry.
I had a couple of problems with my Bailey Senator that required fixing under warranty. The first was a paint problem that meant the van had to go back to Bailey. The others were a window that rubbed on the alloy frame whei it was opened and the edging strip coming off of the seat end panel by the door. Well, I was told by the dealer that they needed my van on 13th dec ready to be returned to Bailey. I duly took the van there and they said they would fix the windo and trim problem and leave the paint repair to Bailey. I heard nothing further until mid January when I recieved a call from Tracker to say my van was registering unauthorised movement. I calle Bailey to be told that I had nothing to worry about as their compounds were fully secure. not overly happy with this reply I thought I would call the dealer as if it was stolen and I had not reacted to the tracker call my insurance may refuse to pay. Well, the dealer told me that the van had just been collected by Bailey and the alarm must be on. I called tracker and told them this and they marked the incident as accidental alarm set. (nice to know Tracker system worked though). After about 4 weeks I recieved a call from my dealer to say the van was back with them and ready for collection. Having travelled the 30 miles to collect the van I inspected it and found the original fault with the paint fixed but another introduced, very obvious and should have been noted by the dealer. Thus I rejected the repair and it had to go back again to Bailey. I did notice that the window appeared to have been fixed and that there was tape holding down the trim, left after re-gluing it. I mentioned this to the dealer and he said it's fine and would be removed.
Well another 4 weeks passed and no sign of the return of my van. After several calls to the dealer was finally told it's back. We went to collect it on Monday 28th and this time the paintwork was fine. On inspecting the other repairs I found the end panel trim to still be unstuck. However, when looking closer I noticied that the 'craftsman' had not only removed the afore said tape but also a chunk of veneer! "Oh" the service manager exclaimed, we will have to get you a new one but it is unlikely that it will be here when you have your service in 3 weeks time. That means another couple of journeys @ 60 miles round trip! I mean, they have only had 4 months to repair and quality control the job!!!Customer Service and quality are definately foreign words in the van industry.