Hi this is my first post ever and I need advice. We are new to caravanning and this is our first van.
We have a 6 week old Elddis Xplore 304 and on our 2nd outing, yesterday we suffered a water leak ( from the hot water tank) across the front third of the van, 2cm deep and has blown the electrics. It has sprayed the underside of the sofa cushions and also (on one side) run back up the van to the door under the kitchen cupboards!
The dealer has requested we bring it in asap and said they will dry it out and replace all the damage in approx. 3 weeks? Is this acceptable, as with water damage it could remain invisible for months or even years: with the floor or cupboards warping or delaminating? Should I accept a repair as best they can or can I demand a replacement as it is only 6 weeks old, all damage may not be visibly repairable as surely the water could be under the lino and run further back than we think? I have read loads of horror stories on buying 2nd hand vans and having damp issues, this scared us into buying a new van as we wanted confidence in what we had bought. I feel a repair would not give me the peace of mind I set out for.
Many thanks in advance.
Chris
We have a 6 week old Elddis Xplore 304 and on our 2nd outing, yesterday we suffered a water leak ( from the hot water tank) across the front third of the van, 2cm deep and has blown the electrics. It has sprayed the underside of the sofa cushions and also (on one side) run back up the van to the door under the kitchen cupboards!
The dealer has requested we bring it in asap and said they will dry it out and replace all the damage in approx. 3 weeks? Is this acceptable, as with water damage it could remain invisible for months or even years: with the floor or cupboards warping or delaminating? Should I accept a repair as best they can or can I demand a replacement as it is only 6 weeks old, all damage may not be visibly repairable as surely the water could be under the lino and run further back than we think? I have read loads of horror stories on buying 2nd hand vans and having damp issues, this scared us into buying a new van as we wanted confidence in what we had bought. I feel a repair would not give me the peace of mind I set out for.
Many thanks in advance.
Chris
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