Last July we were staying at club site I'm not going to specify which club for fear of being 'moderated' (sounds painful). Anyway 4 days before a three week holiday our van was booked to have a repair, (we had known about the fault for a few weeks but there was a wait for parts). It was duly repaired but in the process a further problem was found and the parts were not available. No problem said the dealer we'll call on you during your holiday. Great we thought, the dealer said this is something they did all the time on commercial and club sites no problem.
So we arrive at site with van aware there is a problem with our van, the problem could manifest itself at anytime leaving us stranded. This was a particularly stressful for us as a health condition meant that if the part failed we would have no way of continuing our holiday.
So arrive at site to be told - NO REPAIRS ON SITE - no discussion no negotiation no enquiry as to what the repair was.
We ask dealer to call the site to explain the nature of the repair and that it was a quick non messy/noisy job, they were denied access.
Ok so I get a little upset now and start to read the rule books of the club - no mention of a ban on repairs (although I acknowlede that some repairs would be frowned upon if they were messy, noisy etc). I phone the site who basically refused to speak to us, and denied that we had even mentioned it to them. Pretty livid by now, speak to a manager or something who again is unhelpful but later says ok - you can have the repair done but you need to leave your pitch and move it to a storage yard at the top of the site. Yeah right unhook everything, take the awning down, hitch up the van tow it 500 yards wait for the repair and then reverse the procecedure. In a word not likely and anyway we've missed our slot for repair as engineer books weeks ahead.
You know I could understand this if there were a specific rule or policy but it appears that this a individual enforcement by the site wardens - we saw and have seen various vans being repaired most weekends we were and have been away, with no issue.
Suffice it to say since we complained we were subsequently treated like leppers, we got a vague apology as a ansaphone message but no mention of inconvenience or recompense for nearly ruining out holiday. We will never set foot on that site ever again.
Wc would like to guage the opinion of others as 3 months later we have calmed enough to write this and are in the process of lodging a written complaint with the club.
So we arrive at site with van aware there is a problem with our van, the problem could manifest itself at anytime leaving us stranded. This was a particularly stressful for us as a health condition meant that if the part failed we would have no way of continuing our holiday.
So arrive at site to be told - NO REPAIRS ON SITE - no discussion no negotiation no enquiry as to what the repair was.
We ask dealer to call the site to explain the nature of the repair and that it was a quick non messy/noisy job, they were denied access.
Ok so I get a little upset now and start to read the rule books of the club - no mention of a ban on repairs (although I acknowlede that some repairs would be frowned upon if they were messy, noisy etc). I phone the site who basically refused to speak to us, and denied that we had even mentioned it to them. Pretty livid by now, speak to a manager or something who again is unhelpful but later says ok - you can have the repair done but you need to leave your pitch and move it to a storage yard at the top of the site. Yeah right unhook everything, take the awning down, hitch up the van tow it 500 yards wait for the repair and then reverse the procecedure. In a word not likely and anyway we've missed our slot for repair as engineer books weeks ahead.
You know I could understand this if there were a specific rule or policy but it appears that this a individual enforcement by the site wardens - we saw and have seen various vans being repaired most weekends we were and have been away, with no issue.
Suffice it to say since we complained we were subsequently treated like leppers, we got a vague apology as a ansaphone message but no mention of inconvenience or recompense for nearly ruining out holiday. We will never set foot on that site ever again.
Wc would like to guage the opinion of others as 3 months later we have calmed enough to write this and are in the process of lodging a written complaint with the club.
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