Worthless Bailey Warranty

[lesleystrawson]

Well, it is if you buy one second hand! Was going to see a 3 month old Bailey Senator Series 5 Carolina on the weekend at a fantastic price, but having now checked with my Bailey dealer have discovered that the all-singing, all-dancing 3/6 year warranty is non transferable!!!

Do all manufacturers do this?

 

[WatsonJohnG]

Doesn't seem fair but of no consolation to you Bailey I believe now allow warranty transfer with a transfer payment by the new owner.

It might be worth ringing Bailey on 01278 751412 to check the latest situation.

You never know

Other manufacturers do not all limit the warranty.

 

[lesleystrawson]

Thanks for this. I shall try and ring tomorrow as no-one there now.

Rang Bailey direct earlier today but they are having their 'annual shut-down' until the 15th of August! Got the 'no warranty transfer ' information from the Bailey Mendip dealer in Weston.

Hope this can be done as am dead keen to buy the van I originally mentioned.

 

[HomerMarge]

You can transfer any Abbey warranty. We bought a 2004 van about 5 months ago and were able to transfer the remaining warranty over to our name at no cost.

 

[yvonne6]

Lesley I recently bought a 2 yrs old Bailey Ranger and e-mailed Bailey re the warranty and the reply was that if you purchased it new then the warranty applied, but if you sold it on then it did not transfer to the new owners. For warranties to be transferrable then the first owners would have to pay a higher price for the caravan which Bailey do not think is fair. I am really happy with my caravan but think it slightly unfair on Baileys part.

 

[Tina3]

Same goes for Lunars !!

 

[gary]

The Swift group would appear to transfer their warranty to whoever happens to own their product for the extent of that warranty, that would suggest to me they have more faith in their product than either Bailey or Lunar?.

I recently had a customer present me with something with my name on it fully expecting to pay for a replacement, I informed him it was in warranty and no payment was required.

He was somewhat confused by this but as far as I am concerned there is no confusion, if it carries a warranty then it matters not who presents it under that warranty.

 

[WatsonJohnG]

The Bailey brochure says that the "agreement is personal to the purchaser of the tourer as new from an authorised Bailey dealer" etc

But I am sure that I read recently that Bailey have changed this.

Will ring the dealer and ask later!

 

[Royston]

Lesley

Our local Bailey dealer offers full extended warranty cover on second hand Baileys:-

1-5 years 24 months.

5-10 years 12 months.

Providing of course that you get the van servised there

Roy

 

[WatsonJohnG]

Lesley

Our local Bailey dealer offers full extended warranty cover on second hand Baileys:-

1-5 years 24 months.

5-10 years 12 months.

Providing of course that you get the van servised there

Roy

I think that the problem arises when buying/selling privately.

 

[Windrush1]

The Swift group would appear to transfer their warranty to whoever happens to own their product for the extent of that warranty, that would suggest to me they have more faith in their product than either Bailey or Lunar?.

I recently had a customer present me with something with my name on it fully expecting to pay for a replacement, I informed him it was in warranty and no payment was required.

He was somewhat confused by this but as far as I am concerned there is no confusion, if it carries a warranty then it matters not who presents it under that warranty.

Gary I hope that you will get any warranty work that may be required by the Swift Group with out any problms as from the many caravanning friends who own swifts and love them but say the after sales service by Swift not the dealer is nil

 

[WatsonJohnG]

I rang the local dealer and he is still singing from the old hymn sheet (ie warranty not transferable)

As Bailey are on works shut down it is not possible to check with them direct.

I wonder if anyone offers an insurance type extended warranty such as car dealers offer that could be taken out when purchasing second hand.

 

[sian_5062266]

I recently had this same querry as I was selling my 7 month old Wyoming privately, and the retailer was confused, however I did e mail Bailey and although the first 3 years warranty are not transferrable, the years 4,5 & 6 are provided of course you bought the extended warranty at the time of purchase, but the new owner must pay a transfer fee to the insurance company.

So the new owners of my old caravan do not have any warranty for the next 2 years but thereafter they have a warranty for the next 3 years. I was led to believe when I bought my caravan that it was transferrable but there again it was probably the way the answer to the question was worded.

Quite frankly I see no reason why warranties can't be transferrable so long as the vans are serviced in accordance with the terms and conditions of the warranties and for a small admin fee.

Sian

 

[gary]

Gary I hope that you will get any warranty work that may be required by the Swift Group with out any problms as from the many caravanning friends who own swifts and love them but say the after sales service by Swift not the dealer is nil

I am not sure what you mean?,I can only say that if you ring Swift with a Carver gas appliance related problem they will suggest you ring me at Arc Systems. As Carver parts were last fitted in 2000 I think very little would be covered by Swifts warranty but as a company they do want to help regardless of the age of the van, least ways this is my opinion looking from the other side!. If it is a warranty issue it would have to go though their dealer network and again in the case of Carver many of their dealers ring me if in need of help.

 

[RichardS1]

I have read recently in one of the magazines that all Bailey warranties will be transferable on all 2006 vans built after 1st September 2005, I am going to speak to the dealer where I have ordered my Senator Oklahoma from to confirm this at the weekend and I will let you know. Richard

 

[WatsonJohnG]

I have read recently in one of the magazines that all Bailey warranties will be transferable on all 2006 vans built after 1st September 2005, I am going to speak to the dealer where I have ordered my Senator Oklahoma from to confirm this at the weekend and I will let you know. Richard

I read it somewhere but can I find it again !!

 

[RichardS1]

I read it somewhere but can I find it again !!

Think it was a recent issue of caravan magazine, but as usual I can't find the copy to check.

 

[RichardS1]

I think it was in a recent issue of caravan magazine, but as usual John I can't find the copy to check. Richard

 

[WatsonJohnG]

I think it was in a recent issue of caravan magazine, but as usual John I can't find the copy to check. Richard

Thay's why I can't find it !!

Will have a look on the bookstand in Morrisons tomorrow !

 

[lyn_5041588]

we bought a elddis last year which was 18 months old and the warrenty continued on to us, surely the dealer that is selling the van should sort this problem out.

 

[ProfJohnL]

Hello Lesley, and all other thread corespondents.

There is often confusion about statuary rights and manufactures warranties. These two items may seem to be similar but are in fact very different.

As a consumer, you have rights under the Sale of Goods act, and I suggest you read the DTI website at:

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
These are your statutory rights, and no retailer can avoid these regulations.

A manufacture has no direct responsibility to the consumer, which is why the above regulations always refer to the seller or retailer.

Some manufactures choose to offer additional benefits to the consumer, but these are entirely at the gift of the manufacture, and as such they can quite legally apply any conditions they wish to the gift. These can include non-transfer to second owners, requirements for service to be carried out according to their schedule, and by specified dealers etc.

There have been some test cases where such manufactures warranties (car industry) have been challenged in court, and as a result many manufactures are now having to review their own conditions to ensure they do not fall foul of court rulings on some aspects of limitations.

Do not forget that if you have a fault with your purchase always refer it back to your supplier who has a legal duty under the Sale of Goods legislation.

If you end up with a dispute, always seek professional advice from the Trading Standards or the CAB/solicitor, and always keep written records.

 

[Albert_5039897]

Last year I bought a 12month old Coachman from a dealer and I had to pay a transfer fee of about

 

[Paul8]

For obvious reasons I will not name names, but I have a 2nd hand 2004 Bailey and the warranty work has been honored by the dealer-on the proviso that I get the van serviced and maintained by them (the original supplying dealer)