Recent content by dave_374321758

Thanks for that Alan, I was actually very pleased to find out the next day that the problem was sorted out last week with the customer. It was someone in aftersales applying the letter of the (Bailey) law and not using plain old common sense.The customer now seems very happy. Dave

I have just read this and i can assure you that the stereo will be replaced if it is faulty. I am very sorry for any trouble caused. Dave Brown managing partner , Daventry branch at midnight and on holiday.. Call me next week on 01327 703371.

Sorry, I hit submit by mistake.I would normally have checked my spelling..

Thanks Kirstie.Comments appreciated.I only look at the Forum every now and then (Too busy), but it does concern me that we get a few negative comments posted.I really am sorry for any customer recieving bad service from the Broad Lane Group.A lot of the praise is heaped on the sales teams but...