Hello Jeff,
First of I offer my apologies for missing off the second 'f' in your name in my earlier posts.
No you have not hit a sore point, and I do not wish to prevent caravanners from asking questions, but there are legal matters that you must be careful about.
For other forum users I have no connection what-so-ever with any of the companies or with Jeff so this is general advice.
In your case Jeff, I have noted (and I am sure others have as well) that you have posted a lot of similar related questions about your caravan, and in particular you are in the process of having some work done at a dealership, where you are questioning their professional opinion and methods.
This has all symptoms of a dispute, and that is matter that should not be aired on the forum for ethical and legal reasons, not least of which, if you continually publicise the problems that might be part of or related to a dispute, then it may be construed as trying to damage the company, even if that is not your intention. You have refrained from revealing the name of the companies involved (except for Swift as the manufacturer), however with the level of detail you have given it will not be difficult for any of the companies involved to identify your postings, and as many of your submissions are critical of companies they could use them as evidence of a defamatory campaign.
I should point out that the anonymity of your username on the public area of the forum will not protect you from a court order to the forum owner to reveal your details.
I am sure that many of us are interested in the outcome, and I for one hope the difficulties are sorted fairly, but it you will definitely be damaging your position if you continue to post about your caravan whilst your it is being assessed or repaired.