Hi All,
I am new to the forum - so hello to you all. I'm just casting the net to see if any of you have been unfortunate enough to have a similar experience to us. Long story short, our car broke down towing our caravan in France in June and had to be recovered to the UK for a major repair under warranty. The caravan stayed behind when we left as we didn't have a hire car with a tow bar and the insurers sent a company called Eclipse to bring the caravan back to Scotland. The caravan did not arrive home in one piece. The recovery driver told my OH that he had made an emergency stop and the hitch was damaged. This was visible on the van when it arrived home. One of the Managers of Eclipse phoned us and apologised personally and said all repairs would be covered. We just about managed to tow it to our local Lunar dealer/workshop and they gave us the devastating news that they couldn't fix the van as the fixings have all come adrift. They took photos and sent them to Lunar and Lunar said that they could not repair the van either as the damage is so severe. We have made several calls to Eclipse and have been assured that they will send their insurance assessor to check the vehicle but so far nothing has happend. Lunar has suggested that there is a workshop in Lancashire which does manage to repair "terminally sick" caravans. We are constantly chasing Eclipse to either get it to Lancashire to see if it can be repaired or to get their insurers on the case. We re currently being given the run around and have the feeling that their driver may have played down his "emergency stop". Not only this,we have lost the whole of July and August's use of the van plus our planned caravan holiday next week has had to be replaced with a more costly static caravan hire. Has anyone else had an experience like this and if so what was the outcome ?
I am new to the forum - so hello to you all. I'm just casting the net to see if any of you have been unfortunate enough to have a similar experience to us. Long story short, our car broke down towing our caravan in France in June and had to be recovered to the UK for a major repair under warranty. The caravan stayed behind when we left as we didn't have a hire car with a tow bar and the insurers sent a company called Eclipse to bring the caravan back to Scotland. The caravan did not arrive home in one piece. The recovery driver told my OH that he had made an emergency stop and the hitch was damaged. This was visible on the van when it arrived home. One of the Managers of Eclipse phoned us and apologised personally and said all repairs would be covered. We just about managed to tow it to our local Lunar dealer/workshop and they gave us the devastating news that they couldn't fix the van as the fixings have all come adrift. They took photos and sent them to Lunar and Lunar said that they could not repair the van either as the damage is so severe. We have made several calls to Eclipse and have been assured that they will send their insurance assessor to check the vehicle but so far nothing has happend. Lunar has suggested that there is a workshop in Lancashire which does manage to repair "terminally sick" caravans. We are constantly chasing Eclipse to either get it to Lancashire to see if it can be repaired or to get their insurers on the case. We re currently being given the run around and have the feeling that their driver may have played down his "emergency stop". Not only this,we have lost the whole of July and August's use of the van plus our planned caravan holiday next week has had to be replaced with a more costly static caravan hire. Has anyone else had an experience like this and if so what was the outcome ?
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