We have a problem with blocked drains and waiting for homecare services spoken to them on chat and said they would be out in the next four hours so here hoping everything will be sorted .
Better than my experience. I booked BG to attend our daughters house last Monday. The booking was made three weeks prior. They phoned me 24 hours before on a Sunday to say because of an unexpected number of breakdown the booking would be cancelled and a new booking made for early May. The problem with her boiler is that it has become so noisy that the next door neighbour complains she can hear it cutting in and out. Which she can as our daughter did a test series with the neighbour. So it’s either the pump or a burner problem. Need to get it fixed as neighbour says she will report it to Environmental Health. No need for that as our daughter has preempted her neighbour.We have a problem with blocked drains and waiting for homecare services spoken to them on chat and said they would be out in the next four hours so here hoping everything will be sorted .
It took a company nearly 2 weeks to resolve and issue with SIL home services. She has been paying the company for a very long time and it was her first call out. I told her to cancel the agreement and to put the money aside as over the years it adds up to a lot of money for nothing.We have a problem with blocked drains and waiting for homecare services spoken to them on chat and said they would be out in the next four hours so here hoping everything will be sorted .
I agree. When we had a blocked drain they sent out the local Dyno Rod blokeHopefully they will use a contractor for the drain problem who will be far more keen to et the job done and get paid. Boiler and other domestic appliance repairs are normally done by their own staff and there seems to be less incentive for them to do the job on time.
I agree. When we had a blocked drain they sent out the local Dyno Rod bloke
mel
Apologies as once again I phrased it incorrecty and have now modified the post. Actually I was not referring to the company in the headline of the post, but used "them" which could have given the incorrect impressions. Apologies again.This is probably an opportune moment to remind members of the forum guidelines.
Included within the set of rules is one that reads:
'Avoid calling out or attacking specific brands or companies in an effort to shame them with your experience. Take specific complaints directly to that company so they can work with you to resolve it'
Please bear this rule in mind when complaining about specific companies
Thank you Buckman.Apologies as once again I phrased it incorrecty and have now modified the post. Actually I was not referring to the company in the headline of the post, but used "them" which could have given the incorrect impressions. Apologies again.
Hi Mel yes that is who they are sending we had a text roughly 3hrs go we will be there asapI agree. When we had a blocked drain they sent out the local Dyno Rod bloke
mel
That would likely be because BG own Dynorod!
Well it was over 7 hours when he arrive but it needs further work to complete the job thoroughlySo BB, have your drains been sorted out , over 4 hours now.
I had similar and just gave in to the requests for servicing.Our contract with BG goes back to the early seventies and had no problems until the Covid come about ,The annual service was delayed but eventually they came . Since then BG have rung twice saying can we come to service the boiler in which iI replied you only done done it few months ago , He then said how about next week?. Give over mate , make it in July 22. Ok so next Tuesday ok am or pm?.
Just had some work to the kitchen half of the floor had to come up and found the overflow pipe for the washing machine had leaked we wonder what the smell was now we know but hoping now everything been repaired so far okIt took a company nearly 2 weeks to resolve and issue with SIL home services. She has been paying the company for a very long time and it was her first call out. I told her to cancel the agreement and to put the money aside as over the years it adds up to a lot of money for nothing.
She had the same issue with a tumble drier when it went faulty and it took the other company with whom she had insurance nearly 3 months to replace. Again I pointed out to here that if she had saved that money paid over the years, she could have bought 3 or more tumble driers!
BB I hope that they get you sorted out soon as blocked drains can be rather unpleasant, but not as bad as when a sewage pump goes faulty and leaks liquid stuff! Yech!