BUYING ONLINE

[makem]

Hi all,

after using the Remoska cooker for several years I saw a cheaper model on Idealworld on-line shop. Eager to try another I ordered one and waited delivery,and waited, at last I received my parcel, unfortunately it was a different item a vacuum sealer, I contacted their returns and was told to repack the item and await collection any time between 7am and 7pm on a given day. This did not happen so I again contacted them asking them to at least send my cooker but no I have to wait until they recieve the vacuum sealer back.No date or time given.Time spent waiting in the house plus calls to them at premium rate phone lines to a call centre in India does not endear me to the company to say the least, so beware Ideal World on-line.

 

[Brum1]

Did you pay by credit card?

If so contact the card supplier for assistance.

 

[smiley]

If they have sent the wrong item out to you they cannot insist on its return before sending out the item that you paid for.... Have a look at the office of fair trading, search DSR.

This tells you everthing about what regulations companies should follow.... If you find the bit that applies to you, email it to them with your request...

 

[Christine_5106664]

If they have sent the wrong item out to you they cannot insist on its return before sending out the item that you paid for.... Have a look at the office of fair trading, search DSR.

This tells you everthing about what regulations companies should follow.... If you find the bit that applies to you, email it to them with your request...

We got one from Pressplay via the internet and when it arrived it didn't work properly - emailed them and they sent another straight out - didn't want the other back! There are some in Aldi or Netto at the moment for about

 

[makem]

We got one from Pressplay via the internet and when it arrived it didn't work properly - emailed them and they sent another straight out - didn't want the other back! There are some in Aldi or Netto at the moment for about

 

[makem]

Insult to injury. I was still awaiting delivery of my cooker when today my bank statment arrived saying I have paid

 

[Dave_374330759]

Hopefully you paid by credit card, they have some responsibility in getting your money back if the sale goes wrong. If you paid by debit card straight out of your bank account then its much more difficult to get the bank to take an interest.

You should never ever make an on line purchase with a debit card as if the info gets into the wrong hands they can clear out your bank account.

 

[Woody3]

Unfortunately the rules only involve the credit card company if the price was in excess of

 

[Lord Braykewynde]

Things don't look good. I've just tried to access their website but it's down.

 

[Robtel]

"Things don't look good. I've just tried to access their website but it's down."

Tried just now and it's o.k.

 

[sarah647]

Ideal World used to be great but I've found their service has gone downhill this past year or two. On three seperate occassions I've ordered and been charged for items which have not appeared. Fortunately on 2 occassions they have refunded my money quickly but the last time I used them I had to wait three months and that was only after the intervention of Consumer Direct.