CALLING ALL BAILEY OWNERS!!!!

Apr 23, 2005
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Just a word of advice to Bailey owners under warranty.....

Have just returned from tour where my battery charger failed in my 2 year old Senator Indiana.

Sought help from local dealership only to be told - Sorry sir Bailey have a policy which requires us to return the charger to the manufacturer before clearance to fit a new charger will be given, process could take upwards of 5 days to complete.

Seems that there are so many chager failures currently that this rule has been introduced. Got over my problem temporarily by the purchase of a 4amp charger which I shall now carry in the van, but can you imagine the outcry if a similar policy was applied in the automotive industry? "Sorry sir you cannot have your car/van back on the road until we have sent the defective part back to the manufacturer to confirm we can proceed"

Seems Bailey can cheerfully ask upwards of £15/17K for its products but when they go wrong, brother you are on your own!

PS. By the way, if this is not bad enough, as Bailey were on shut down the above time scale was likely to extend.

Happy vanning.....
 
Mar 14, 2005
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If a Manufacturer seeks to limit end user rights under the SoGA then they are out of order, and out of luck as the customers rights under SoGA are superior to any contract a manufacture might have with dealers or retailers.

As the majority of caravanners do not buy direct from manufacturers, they buy from dealers (and finance houses where an HP agreement is set up), a manufacture cannot dictate additional terms and conditions on an end user with regards to warranty under SoGA. (Manufactures guarantees are a totally different and separate matter)

An end users warranty rests solely and irrevocably with the seller. It is not necessarily limited to 12months only, and claims with evidence of a manufacturing or deign fault can be brought effectively up to a maximum of about 6years - though product life expectancy and age of product are taken into account, and as the age advances the burden of proof becomes increasing difficult.

In my view, a caravan power supply should have a multi-year life expectancy, thus a demonstrated known failure mode attributed to design or manufacturing fault should be remedied under SoGA at 2 years without question by the supplying seller.

That is a normal commercial risk that any retailer has to accept. It is of no interest to the end user if the seller has difficulties resolving a claim with the manufacturer. That is the sellers responsibility not the end users.

As always if you intend to use SoGA or any other legal mechanism you must seek professional legal advice.
 
Aug 9, 2009
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Hi Paul

My dealer replaced my failed charger from stock,possibly influenced by the fact I reckon my van is not fit for purpose sold.It is an Indiana series 6, bought in may 2008. The van was off the road for 9-NINE- weeks at the beginning of this year to have about a dozen faults fixed. Bailey blamed component suppliers for the delay, and said sorry, but we do not give compensation under any circumstances!! Dealer gave us a discount on our first service as a goodwill gesture.There were another series of faults needing attention at this time, so we made sure spares were available before booking in.

I don't know if Bailey have had a change of management or what, but their current attitude is 360deg away from our experiences with our previous van, where we got a lot of support from the factory on two occasions.

Dealer has been very good, even getting a door lock sent direct to us for me to fit.Am still trying to speak to a responsible and accountable person at Baileys, but they seem to be hiding!!

adios the noo

Dave
 
Aug 23, 2006
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Paul

Just as a matter of interest, I read this weekend in a caravan mag. that a Swift owner had the same problem.

Apparently the fault is with the transformer unit within the chargers which are imported from Italy, the dealer involved was keeping spare units avaialble to rectify the problem.

According to the report a number of Swift's up to 2 years old have suffered with a similar problem, they didn't mention Baileys though I would imagine it's a similar situation.

Best regards

Tomo
 
Sep 25, 2008
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the replacement charger on this age bailey should be changed immediately by a dealer and i speak from experience. chargers are covered and i know bailey have never refused one under warranty whenever i have submitted a claim. with this fact i simply change them and usually claim them back after, using chargers from my own stock.

im sorry but this dealer has got it all wrong or is simply just lying
 
Apr 23, 2005
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Thanks to all who responded.

In fact it wasn't a faulty charger after all....

When I got the van to my dealer he removed the control box casing to find that the charger connection plug had become detached, for what reason is unknown. Reconnected and the fault was cured.

However after this experience I shall always carry a battery charger.

Happy vanning!
 
Nov 20, 2006
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its not uncommon to find the connections coming apart, they are very similar to a kettle lead. we tend to tie-wrap them together so they dont come apart again
 

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