CAMC booking!

[Buckman]

I cancelled a booking about 6 weeks ago and got back the deposit. Yesterday I got a reminder of the booking and when going to the site the booking was still there so cancelled again. Today another reminder about our upcoming booking and going to the website is back on. I have now cancelled it again for the third time so lets see what happens tomorrow!

 

[Hutch]

Give them a telephone call, there might be a system glitch.

 

[JRT]

IT and CAMHC are not good bed fellows.

Their systems are dire.

 

[otherclive]

Seems as if their system may not have recovered from the recent “down” that affected them so badly. A phone call should sort it.

 

[Gagakev]

Keep an eye on your bank account, they may keep sending more deposits back

 

[RogerL]

Keep an eye on your bank account, they may keep sending more deposits back

And penalties for not cancelling in time!

 

[Beachball]

I would telephone them to make sure it cancelled for the peace of mind

 

[Buckman]

When I got the reminder about 2 weeks ago, I definitely remember cancelling. When I went through the cancellation process again yesterday I noticed that there were extra steps that one had to do to cancel. To cancel the booking a deposit of £0.00 was required and you need to click "Confirm". No longer a simple matter of cancelling so possibility I missed the extra steps?

Digging further through emails I found two bookings with the same reference number for the same period of time. Issued on the same day, but 10 minutes apart. I thought that you could not double book? However the cancellation email has the same booking reference number so hopefully all sorted.