- Jul 18, 2017
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In June we booked this weekend for a CMC site and also a Glamping Pod for daughter and her family. Sadly today daughter phoned to tell us that grand daughter had been sent home from school due to a persistent cough which may be the Covid19. I read the T&CS which stated no refund if cancelled within 7 days so contacted Experience Freedom who managed the Glamping Pods and explained the situation. They were very nice about it and have told us that they will give the payment in credit until end of 2021. Very pleased with the result and top marks to CMC.
Now the worst part is for grand daughter as it takes a couple of days for the test kit to arrive and 2 weeks for the results to be processed a total of about 3 weeks from ordering the test kit. This understandable due to the high number of requests and we do not blame the government. Apparently now daughter, son in law and grandson have to s elf isolate in the meantime, but they have not had any guidance yet on what to do.
We are still going to the site with the caravan having booked months ago and we have not been in contact with daughters family for several weeks.
Now the worst part is for grand daughter as it takes a couple of days for the test kit to arrive and 2 weeks for the results to be processed a total of about 3 weeks from ordering the test kit. This understandable due to the high number of requests and we do not blame the government. Apparently now daughter, son in law and grandson have to s elf isolate in the meantime, but they have not had any guidance yet on what to do.
We are still going to the site with the caravan having booked months ago and we have not been in contact with daughters family for several weeks.