Caravan flooded

Sep 14, 2006
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As some of you may recall on the technical page there has been a thread running about Bailey water problems, TCP taste etc. We have had our nearly year old Ranger 550/6 water pipes replaced under warranty, this was about ten days ago and yesterday we went away for a weekend in the van coming back home tommorrow.

Well I am at home now with the van back at the dealership wating for Monday morning to come.

What happened, overnight the water system around the hot water tank had developed several leaks and this has resulted us waking up this morning to very wet carpet and a flood inside the van. On closer inspection it would appear that the dealers workshop have used slightly bigger pipes than the originals and the jubilee clips have not secured the pipes onto the tails of the fittings correctly, the pipes are also of a softer compound than before and have swelled under the pressure and the hot water inside them. The leaks have ran and sprayed everywhere under the front bed box with water soaking up the inside walls and leaching under the floor vinyl across to the other side of the van.

The bed box front ply panel has come apart and the floor around this area has started to de-laminate already with it spongy underfoot. The wall at floor level is spongy to touch and the water heater cardboard cover is a sodden mess, all over the electrics as well.

As you can imagine we are not very happy and the dealership were somewhat embarrassed this morning when we arrived there. Their initial thoughts were on repair but I told them you must be joking, they had a closer look and agreed that the van will probably be written off, they are going to talk to Bailey on Monday and come back to me. The total amount of water that leaked into the van is about 1 aqua roll full, and this happened during the night. As I told the dealer this is due to poor workmanship and they have agreed.

All this on a van less than a year old.
 
Feb 26, 2007
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Danny,

What can I say........I am so sorry to hear your story.I can imagine how I would feel......hope you get Bailey to sort this out quickly.

Maureen
 
Sep 14, 2006
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Update as of today,

Caravan has been inspected by Bailey and they feel that no permanent damage has occured and drying out and a dehumidifer left running for several days will sort it.

They have also offered to extend our water ingress warranty by another year, and the dealer is working out a compensation package to offer to us.

The correct water pipes are on order from Bailey along with a new carpet set and the caravan should be ready on Friday.

The dealer has admitted that this was due to poor workmanship and will not let it happen again...........!
 
Mar 14, 2005
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I would also insist that the van is returned to the supplying dealer in say a month to six weeks time, and a full damp check carried out in your presence. Once water has penetrated the floors and walls of a caravan it will take a lot of drying out. If the van is less than one year old, how about asking the dealer to do you a very favourable part exchange on a new van? That way you will have total peace of mind, and remember he is at fault, so push them as hard as you can, there is no love lost in business.

Good luck. Allan & Gll.
 
Mar 21, 2006
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I would also insist that the van is returned to the supplying dealer in say a month to six weeks time, and a full damp check carried out in your presence. Once water has penetrated the floors and walls of a caravan it will take a lot of drying out. If the van is less than one year old, how about asking the dealer to do you a very favourable part exchange on a new van? That way you will have total peace of mind, and remember he is at fault, so push them as hard as you can, there is no love lost in business.

Good luck. Allan & Gll.
You must be mental I would not accept this decision at all do not collect the caravaan from the dealer and put in writing the history of your problems to both the dealer and bailey and tell them if the caravan is not replaced you will sue in court there are bodies to assist you ie the cumsumer advice agency or citizens advice bureau make it plian in your letter that you are taking this advice and go to your local radio they probably have a consumer compliants programme or try the stephen nolan show on bbc radio five he takes up these sort of problems in his programme on bbc northern ireland and is very good at getting results
 
Jan 19, 2008
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I would certainly be looking at getting an independent assessment of any damage and it's long term affects. I wouldn't expect Baileys or the dealers to say anything else than that it will be o.k.
 
Mar 14, 2005
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Hello Danny,

I am sorry to read of your difficulties with your caravan.

Let us consider the facts. In law your contract is with the seller not the manufacturer. Now note I say 'seller' not 'dealer' If you have used finance to HP the caravan then the seller is your HP company.

In this instance, you purchased a caravan which had faulty pipes fitted. In law that is the fault of the seller, as the seller is required to supply goods free from defects in design, material or workmanship, and it should be fit for purpose at the time of sale.

The seller is entirely responsible to either replace or repair (which ever is reasonable in the eyes of the law)

In this case the seller agreed to replace the pipes, however the repairs used unsatisfactory materials or workmanship, which have subsequently failed AND caused further damage to the caravan.

One of the tests of whether a repair is satisfactory is if following the repair the product has lost value compared to the products condition prior to the failure. After all why should you be disadvantaged by someone else's faulty product.

That can be established by asking another independent dealer to value the caravan, and to comment on any revision due to the repair.

In all the above it is the seller not the manufacture that carries the burden of responsibility to you the buyer. The manufactures views on this are technically irrelevant, and you are not obliged to accept the manufacturers position.

Plesae see:

http://www.dti.gov.uk/consumers/buying-selling/sale-supply/page8599.html
and

http://www.bbc.co.uk/consumer/tv_and_radio/get_dom/beontheshow.shtml
Do seek professional advice from Trading Standards or a Solicitor
 
Mar 14, 2005
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Quite agree with you John L, I had quite a runabout when my Arizona developed faults within the first six months of purchase, what an attitude corrector once you involve trading standards; they are now jumping through hoops to rectify the problems with the caravan being returned to the manufacturers for them to do the remedial work. The trouble with us in this country is that we do not complain enough, in most instances the law is on the side of the consumer, with lot's of tools to help you win your claim, use them and get what you are entitled to, just like the seller did when he took your money.

Allan & Gill.
 
Jun 29, 2004
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Hi Danny.

Did you not say earlier that some material had started to de-laminate and that the base of the falls were soggy? The proposed remidy does not mention what is proposed in regard to that ares but I do think trading standards should be involver at the very least. Keep everything in writing and copy it to all involved.

I think you need a serious soloution.
 
Jun 29, 2004
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⇦ His Windyship passes Norfolk Mike his Fasterthan Braykewynde spellchecker :O)
Att L.B.

But on reflection I do see what you mean.

You and Wendy from Norfolk should compete for School Marm of the year.

Anyway I thought your winge was spoken not writ.

Can't help it if the fingers can't keep up.(or have a mind of their own)

ttfn
 
Feb 15, 2006
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i feel so sorry for you. i would accept this van back. if it had been a car and they hadnt fixed the brakes correctly causing you to crash then you wouldnt accept the car back and you would be suing them for causing you injury. this van will lose value now and they cant guarantee that in a few years that floors, walls etc will last as long as a normal van without this problem.

if you accept this van back you will always be looking for any problems and i would aswell but you wont be as happy with it as you was before.

i would ask about a px deal on this and i wouldnt have another bailey im afraid i would have lost faithm by now.

good luck with what you deceide and please keep us posted on this.

jo-anne
 
Jan 2, 2006
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John L,you are right up to a point with regard to HP however this applies only if the HP was taken out from the supplying dealer in this case the dealer is the seller (not the HP company)however under the Consumer Credit Act 1983 the HP company is jointly and severally liable for the merchadise that was the subject of the agreement.The same situation exists if all or part of the deposit was paid by credit card (so long as the payment on the card exceeded
 
Jun 29, 2004
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I am not sure but feel we are missing a point or two.

The van had, in the beginning, a small fault from manufacture. His agent, the dealer undertook to rectify, on behalf of the manufacturer the initial fault. The manufacturer's agent screwed up. As an agent of that manufacturer his competence was by definition underwritten by the manufacturer.

Surly that means redress is against the manufacturer.

If it were me I would be looking to involve anyone connected to the case but one of my first points of call would be to my insurance company to get them to recommend an independent assessor as without a truly independent assessor you could be hung out to dry.

Another point. At this time your holidays, breaks away ect are being affected. Therefore record a claim for consequential loss or get them to loan you a van.

Just to prove that I can spell when not being hassled by HTSBO. to take her out.
 
Sep 16, 2006
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Hi,

Sorry to hear about your troubles, but when I had major problems with a one year old Bailey 55/06 - I found that the legal advice team at The Caravan Club and also my Home Insurance Legal Team were very helpful, to the point that my complaint has now been taken up by the legal cover on house insurance and referred to solicitors at no cost to myself

Worth while making the call(s) if you have the cover
 
Feb 15, 2006
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i feel so sorry for you. i would accept this van back. if it had been a car and they hadnt fixed the brakes correctly causing you to crash then you wouldnt accept the car back and you would be suing them for causing you injury. this van will lose value now and they cant guarantee that in a few years that floors, walls etc will last as long as a normal van without this problem.

if you accept this van back you will always be looking for any problems and i would aswell but you wont be as happy with it as you was before.

i would ask about a px deal on this and i wouldnt have another bailey im afraid i would have lost faithm by now.

good luck with what you deceide and please keep us posted on this.

jo-anne
i meant to say i WOULDN'T ACCEPT THIS VAN BACK sorry trying to type to quick.
 

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