I'm pretty cheesed-off - caravan still not repaired
Some of you may remember that our caravan was damaged being repatriated by a well-known British Breakdown company following a major car breakdown in Belgium late August 2006. The repatriation took over 5 weeks instead of the promised 15 days and was fraught with numerous cancellations and hiccoughs.
When the caravan arrived back home there was damage amounting to nearly £1200, ie, bumps and dents and lots of other "minor" damage. It took numerous letter to the aforesaid company to get them to admit liability. They finally did this admit this in early December. I then had to pay over £500 for the parts before repairers would go ahead and order them. Repairers advised that due to intervening Christmas, etc, parts would be unlikely to arrive before end of January. Just now been advised parts order only acknowledged early January and unlikely to arrive before mid February.
This means that we will again not be able to use the van at the Februay Half Term so now missed that as well as already missed October Half Term and Christmas hols. The fact that the handbrake will not lock vertically means that it is a bit dodgy to use the 'van as it is a big twin-axle.
In addition still in dispute with aforesaid breakdown company regarding cost of replacing car gearbox, ie, £2000+. They took us to a garage which supposedly repaired car after breakdown. Repair only lasted 10 miles but now they have got an independent report saying that the car was damaged at the first breakdown and that although the second failure was regrettable not relevant to the car gearbox need ing to be replaced, ie not their fault.
Court case is now the only option but I'm not sure if I can win. Almost certainly can't without another more favourable independent report. More costs and uncertainty. Sick of writing letters to the the above company's "Damage Limitation" Department. Every time a different argument and very skilled in waging war of attrition.
Has anyone else had a similar experience I'd be VERY INTERESTED to hear
Some of you may remember that our caravan was damaged being repatriated by a well-known British Breakdown company following a major car breakdown in Belgium late August 2006. The repatriation took over 5 weeks instead of the promised 15 days and was fraught with numerous cancellations and hiccoughs.
When the caravan arrived back home there was damage amounting to nearly £1200, ie, bumps and dents and lots of other "minor" damage. It took numerous letter to the aforesaid company to get them to admit liability. They finally did this admit this in early December. I then had to pay over £500 for the parts before repairers would go ahead and order them. Repairers advised that due to intervening Christmas, etc, parts would be unlikely to arrive before end of January. Just now been advised parts order only acknowledged early January and unlikely to arrive before mid February.
This means that we will again not be able to use the van at the Februay Half Term so now missed that as well as already missed October Half Term and Christmas hols. The fact that the handbrake will not lock vertically means that it is a bit dodgy to use the 'van as it is a big twin-axle.
In addition still in dispute with aforesaid breakdown company regarding cost of replacing car gearbox, ie, £2000+. They took us to a garage which supposedly repaired car after breakdown. Repair only lasted 10 miles but now they have got an independent report saying that the car was damaged at the first breakdown and that although the second failure was regrettable not relevant to the car gearbox need ing to be replaced, ie not their fault.
Court case is now the only option but I'm not sure if I can win. Almost certainly can't without another more favourable independent report. More costs and uncertainty. Sick of writing letters to the the above company's "Damage Limitation" Department. Every time a different argument and very skilled in waging war of attrition.
Has anyone else had a similar experience I'd be VERY INTERESTED to hear
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