I own a new sprite and had my first service,and also got a few on going problems with it,A lot of it is a crap dealer,now i wish to change dealers for service that is only 25 miles away instead of 90 miles,is this a straight forward case of contacting the new dealer,and what about the on going problems..
Change dealers
- Thread starter UKHunk
- Start date
Hello Eddie,
There are possibly a number of different issues here.
Whilst legally the dealer that sold you the caravan is responsible for ensuring the warranty matters are corrected, as I assume you have taken out the manufactures guarantee you may have the option to have warranty problems resolved by another dealer under the manufactures guarantee.
Read the terms and conditions of your Guarantee, and that may answer your questions. If not write to the manufacturer with a detailed list of the problems and dates, and ask for their advice.
There are possibly a number of different issues here.
Whilst legally the dealer that sold you the caravan is responsible for ensuring the warranty matters are corrected, as I assume you have taken out the manufactures guarantee you may have the option to have warranty problems resolved by another dealer under the manufactures guarantee.
Read the terms and conditions of your Guarantee, and that may answer your questions. If not write to the manufacturer with a detailed list of the problems and dates, and ask for their advice.
if the original dealer has undertaken repairs and those repairs are still outstanding then another dealer would not be willing to touch them because they would not get paid. if this is the case, the original dealer will have already been paid by swift, and swift would not want to pay twice.
when we are contacted by customers in similar situations we always insist the outstanding repairs or issues are completed first. there is nothing worse than taking over, half way through a shoddy repair. this way you are starting a relationship with a new customer, with a clean slate and no "baggage".
when we are contacted by customers in similar situations we always insist the outstanding repairs or issues are completed first. there is nothing worse than taking over, half way through a shoddy repair. this way you are starting a relationship with a new customer, with a clean slate and no "baggage".
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