Conundrum

[Buckman]

Not sure when last we broke a mirror. However much to our dismay our router stopped working and kept indicating No Internet. The provider sent out an Openreach technician after we went through everything on the phone with them first. He arrived yesterday and went through everything changing the router,the cables and the connection box, but still no Internet. He admitted defeat and left.

It now appears that there is an issue between the street box and our property so needs another technician who probably cannot be with us for a couple of days. As we have no landline, poor mobile signal and zero broadband we have a slight problem. I had to drive about a mile down the road to upload some documents. Oh well such is life.

Also yesterday I noticed that the control radiator for the central heating had pulled away from the dry wall. Fearing a flood if it came loose entirely we contacted the fitters. Next day service. It turns out it was never fitted properly in the first place and only had two bolts holding it in place so no charge. Job done.

 

[otherclive]

Life can be difficult at times. I’m trying to finish setting up a new HP printer. It’s showing a continuous blue light, it’s diagnostic says it’s connected via the Virgin router. Yet when I go into my HP Instant Ink account it tells me it’s not connected to the internet so HP cannot monitor usage and ink levels in order to invoice me and supply replacement cartridges. The AI chat bot is about as useful as an igloo in Mauritania.

 

[otherclive]

Just a view, you could try plugging your phone in to the cars multimedia system as on mine using the mobile via the car gets me a better signal than just in the house or garden. I tried it a while back when setting up the cars various menus.

 

[Buckman]

Life can be difficult at times. I’m trying to finish setting up a new HP printer. It’s showing a continuous blue light, it’s diagnostic says it’s connected via the Virgin router. Yet when I go into my HP Instant Ink account it tells me it’s not connected to the internet so HP cannot monitor usage and ink levels in order to invoice me and supply replacement cartridges. The AI chat bot is about as useful as an igloo in Mauritania.

I needed to print off a document and no Wifi so unable to print.

 

[Sam Vimes]

I needed to print off a document and no Wifi so unable to print.

Can you connect a Usb cable between your PC and printer?

 

[Buckman]

Can you connect a Usb cable between your PC and printer?

No idea, but probably don't have the correct USB cable? I uploaded the document to my phone so hopefully that will be good enough.

 

[Sam Vimes]

You don't need the internet to print if your printer is on the same home network. As long as the WiFi is working you should still be able to print.

 

[Steve1962]

Life can be difficult at times. I’m trying to finish setting up a new HP printer. It’s showing a continuous blue light, it’s diagnostic says it’s connected via the Virgin router. Yet when I go into my HP Instant Ink account it tells me it’s not connected to the internet so HP cannot monitor usage and ink levels in order to invoice me and supply replacement cartridges. The AI chat bot is about as useful as an igloo in Mauritania.

We have just replaced our HP Printer......with a new HP printer.......the first one was supposed to connected wirelessly but I could never get it to do so, even after speaking to HP - they insisted it should.
In the end I connected it with an ethernet cable and bingo.....it connected ......I then disconnected the ethernet cable and it managed wirelessly without issue after that.
The new one (HP6400) connected seamlessly and is working fine.

 

[otherclive]

We have just replaced our HP Printer......with a new HP printer.......the first one was supposed to connected wirelessly but I could never get it to do so, even after speaking to HP - they insisted it should.
In the end I connected it with an ethernet cable and bingo.....it connected ......I then disconnected the ethernet cable and it managed wirelessly without issue after that.
The new one (HP6400) connected seamlessly and is working fine.

Your experience is exactly the reverse of mine. The old printer no problems. This new one…..ugh. I set it up last Friday with the SETUP cartridges supplied in the box. But they will not work with Instant Ink account so as soon as I registered the new printer with Instant Ink HP dispatched two Instant Ink cartridges by RM Tracked 48. They arrived today after 120 hours ! But even after installing them HP Smart still told me it was not connected. So despite its diagnosis and status as “connected” the Instant Ink account showed “ not connected”. I will try the Ethernet approach tomorrow before contacting HP’s real life people. In comparison I had no problem connecting the new car to the domestic network and having wifi.

 

[Buckman]

Just realised why the laptop would not connect wirelessly. They changed the router so new password required.

 

[Beachball]

Got a new Epson printer it suppose to work wireless but so far not manage it but when i plug in the USB cable it works so for the easier use i just leave it in .

 

[Buckman]

You don't need the internet to print if your printer is on the same home network. As long as the WiFi is working you should still be able to print.

We ares till without Internet. Just spent nearly the best part of an hour trying to connect to router wifi, but the printer will not connect. I suspect it is because the router has changed plus no Internet?

 

[Andy Norfolk]

I'm no expert! But if you have a new router you will have to reconnect the printer with the new router details. Sorry if I'm teaching you to suck eggy!

 

[otherclive]

Well yesterday afternoon I contacted HP support which gives three different means of talking to a person. I opted to use Live Lens where you download an app that gives the support agent the ability to remotely change things on your computer as part of the real time support. In parallel you are in audio contact with the agent.

Spent an intense 30 minutes where the support agent went through all the things I’d done before and saw the printer as connected, good wifi signal from router, and able to remote print from three devices. But on the HP Instant Ink portal it still showed no connection so as a printed test pages the page count doesn’t increase. So HP will not be able to bill me, or know when new ink is required.

I’m beginning to suspect that the problem is in the interface between the HP Smart app on my MAC OS, iOS devices and the printer.

Might just decide to go back to my old method of several years ago and just buy ink when required.