CRA 2015 . Does the clock start again after an item is replaced ?

[Dustydog]

A new shower unit failed. Replaced without quibble ten months later.Will the replacement have a full say 12 month warranty or does the clock run from the original purchase?
A bit of a rhetorical question but different dealers , shops, take different views.

 

[otherclive]

I’ve always understood that an item that is replaced under warranty only then has the balance of the warranty allocated to the replacement item. But where that leaves you wrt CRA2015 is worth a discussion as CRA2015 is independent of makers warranty and has a longer validity than most warranties.

 

[Dustydog]

I’ve always understood that an item that is replaced under warranty only then has the balance of the warranty allocated to the replacement item. But where that leaves you wrt CRA2015 is worth a discussion as CRA2015 is independent of makers warranty and has a longer validity than most warranties.

Exactly Clive. I don’t know the answer but thought the same as you.
Not sure why I thought that!

 

[Jcloughie]

Not sure, but I would guess that you would only have the balance of the warranty for parts, but the labour and fitting should be covered separately.

John

 

[RogerL]

Logically, the benefits of CRA 2015 shouldn't last longer for an item that's been replaced than one that hasn't had any faults - this scenario ought to have been specifically included in the act but that's down to the legislators.

 

[Buckman]

It is normally the balance of the original CRA 2015 "warranty" however if it fails again I would think that it could be claimed that the is an inherent fault due to a design or manufacturing issue. However if you claim in the fifth year and it goes faulty again just after the 6th year expiration of CRA 2015 you are on your own.

For example, it needs to be taken into account that in the fifth year when the part went faulty had already been subject to 5 years of use and was then replaced by a brand new unit so the consumer was better off.

A tricky one either way.

 

[Ukdave2002]

12 month warranty is just the statutory right, goods have to last a reasonable time. A couple of years ago I had a iPad that failed after 2 years, Apple initially said "sorry, but it was out of warranty, can't help" the moment I said that it was unreasonable that a £400 iPad didn't last 2 years, they swapped it..Martin Lewis sums it up:

View: https://youtu.be/WOyIBm5ShpA?si=n2jPmTzRAuu3gKKN

 

[Buckman]

12 month warranty is just the statutory right, goods have to last a reasonable time. A couple of years ago I had a iPad that failed after 2 years, Apple initially said "sorry, but it was out of warranty, can't help" the moment I said that it was unreasonable that a £400 iPad didn't last 2 years, they swapped it..Martin Lewis sums it up:

No issue there, but the question was whether the warranty or CRA 2015 on the replacement starts again?

In our case we had a front panel replaced on our caravan in year 5 and the cost was in excess of £9000. We used CRA 2015 and it was agreed that we would pay £600 towards the cost with the dealer / manufacturer covering the balance.

This is where it gets very interesting! If the front panel cracks again within the next 5 years will we be able to claim using CRA 2015? In addition, the £600 was paid using a Credit card. If we do have to make a claim, I can see some head scratching

 

[Hutch]

Not sure , but a personal experience of mine is when a Vax, carpet cleaner broke, after 3 years, sent it back for repair,a Brand new one was sent back with a New purchase receipt, with the New Upto date price, from the date of being sent from the factory. With new 5 year warranty.

 

[Raywood]

The five year point is incorrect. The item has to have failed within a reasonable expected life. After 6 months it is your responsibility to show the fault was due to faulty workmanship or design, which in many cases will render he act pretty useless for small cases.

 

[Dustydog]

I have to say Screwfix attitude has been exemplary. Absolutely no quibble and only asked I returned the failed unit before Christmas.
Dyson were similar to Hutch ‘s Vax. The “repaired “one was a bit like Triggers broom. Most visible bits were new!

 

[Buckman]

I have to say Screwfix attitude has been exemplary. Absolutely no quibble and only asked I returned the failed unit before Christmas.
Dyson were similar to Hutch ‘s Vax. The “repaired “one was a bit like Triggers broom. Most visible bits were new!

Dyson are unreal in customer service. Our Dyson had cosmetic issue and all we wanted was the beading to be replaced. They sent us a totally brand new unit and told us to keep the old one!

 

[RogerL]

Dyson are unreal in customer service. Our Dyson had cosmetic issue and all we wanted was the beading to be replaced. They sent us a totally brand new unit and told us to keep the old one!

We gave up on Dyson when the handle broke after the warranty ended and spare parts weren't available at any price. Bought a Miele cylinder vac which has been trouble-free.

 

[ProfJohnL]

12 month warranty is just the statutory right, goods have to last a reasonable time. A couple of years ago I had a iPad that failed after 2 years, Apple initially said "sorry, but it was out of warranty, can't help" the moment I said that it was unreasonable that a £400 iPad didn't last 2 years, they swapped it..Martin Lewis sums it up:

View: https://youtu.be/WOyIBm5ShpA?si=n2jPmTzRAuu3gKKN

Sorry Dave the bit I have underlined is not true. Manufactures or retailers warranties are not a statutory right, there is no legislation that stipulates any such such 12 month warranty scheme must be offered. Your statutory rights are defined in the Consumer Rights Act.

 

[otherclive]

We semi retired our old Dyson DC 10 upright earlier this year. It had given excellent service and I had replaced belts and a clutch but otherwise trouble free. I had been trying to persuade my wife to have a cordless but she’s very conservative on these things. , But earlier this year she relented and we bought a Dyson cordless and what surprised us the most is that it’s not only easier to use but picks up more dirt.. The old one lives under the stairs used for car cleaning. We are fortunate in that locally we have a Dyson centre ,,Screwfix and Toolstation within a few minutes walk of us, and all have a good reputation for customer service.

 

[Buckman]

We semi retired our old Dyson DC 10 upright earlier this year. It had given excellent service and I had replaced belts and a clutch but otherwise trouble free. I had been trying to persuade my wife to have a cordless but she’s very conservative on these things. , But earlier this year she relented and we bought a Dyson cordless and what surprised us the most is that it’s not only easier to use but picks up more dirt.. The old one lives under the stairs used for car cleaning. We are fortunate in that locally we have a Dyson centre ,,Screwfix and Toolstation within a few minutes walk of us, and all have a good reputation for customer service.

We have the Miele CX1 Cat and Dog and also the Dyson. OH finds the Dyson a lot easier to use for a quick vacuum around the house. However every now and then we drag out the Miele after using the Dyson and it still picks up some dirt. Both are very effective machines.

 

[otherclive]

We have the Miele CX1 Cat and Dog and also the Dyson. OH finds the Dyson a lot easier to use for a quick vacuum around the house. However every now and then we drag out the Miele after using the Dyson and it still picks up some dirt. Both are very effective machines.

Given the time it took to persuade my wife to go cordless, I cannot see us getting an electric car by 2030, if ever. Better go for the middle option……a PHEV. 😂

 

[Buckman]

Given the time it took to persuade my wife to go cordless, I cannot see us getting an electric car by 2030, if ever. Better go for the middle option……a PHEV. 😂

By that time PHEV and EVs may be consigned to the history books. This article makes interesting reading and will probably be our future. See HERE.

The beauty of it is that most forms of transport can be converted to run on hydrogen and it is estimated that buried around the globe are hundreds of years of supply of hydrogen.

 

[otherclive]

By that time PHEV and EVs may be consigned to the history books. This article makes interesting reading and will probably be our future. See HERE.

The beauty of it is that most forms of transport can be converted to run on hydrogen and it is estimated that buried around the globe are hundreds of years of supply of hydrogen.

Thanks I have read a similar article, and will watch developments with interest. But don’t rule out the bio batteries that might be developed from artificial DNA and organic substances. No lithium required.
Touchlight, a world leading company in London, are working with other organisations on this type of battery. Still very early days yet, but I would rule nothing out during these changing times.

DNA-based bio-batteries make powerful progress in lab tests

Government researchers are working on a completely new kind of battery based on DNA technology that could be “potentially game-changing” for both military and civilian applications.

eandt.theiet.org

Touchlight completes expansion, creating one of the world’s largest DNA manufacturing facilities in London, UK - Touchlight

Touchlight has completed the redevelopment and expansion of its UK GMP DNA manufacturing facility in a repurposed Victorian waterworks.

www.touchlight.com

 

[Buckman]

Thanks I have read a similar article, and will watch developments with interest. But don’t rule out the bio batteries that might be developed from artificial DNA and organic substances. No lithium required.
Touchlight, a world leading company in London, are working with other organisations on this type of battery. Still very early days yet, but I would rule nothing out during these changing times.

DNA-based bio-batteries make powerful progress in lab tests

Government researchers are working on a completely new kind of battery based on DNA technology that could be “potentially game-changing” for both military and civilian applications.

eandt.theiet.org

Touchlight completes expansion, creating one of the world’s largest DNA manufacturing facilities in London, UK - Touchlight

Touchlight has completed the redevelopment and expansion of its UK GMP DNA manufacturing facility in a repurposed Victorian waterworks.

www.touchlight.com

I think the water works building that they refer to us on Abandoned Engineering program. Beautiful Victorian building.

 

[Raywood]

We gave up on Dyson when the handle broke after the warranty ended and spare parts weren't available at any price. Bought a Miele cylinder vac which has been trouble-free.

We have a Dyson specialist down the road. They take in old machines and can provide spares for older machines. I think you will find them in most towns and cities.
We have replaced our old Dyson after many years of service with a new cordless model and it is excellent. The cost was a bit of a shock though.

 

[Dustydog]

We have a Dyson specialist down the road. They take in old machines and can provide spares for older machines. I think you will find them in most towns and cities.
We have replaced our old Dyson after many years of service with a new cordless model and it is excellent. The cost was a bit of a shock though. miles from Dustin’s HO and

Thanks I have read a similar article, and will watch developments with interest. But don’t rule out the bio batteries that might be developed from artificial DNA and organic substances. No lithium required.
Touchlight, a world leading company in London, are working with other organisations on this type of battery. Still very early days yet, but I would rule nothing out during these changing times.

DNA-based bio-batteries make powerful progress in lab tests

Government researchers are working on a completely new kind of battery based on DNA technology that could be “potentially game-changing” for both military and civilian applications.

eandt.theiet.org

Touchlight completes expansion, creating one of the world’s largest DNA manufacturing facilities in London, UK - Touchlight

Touchlight has completed the redevelopment and expansion of its UK GMP DNA manufacturing facility in a repurposed Victorian waterworks.

www.touchlight.com

Just love al these excellent developments. Let’s hope they come to something unlike the British battery plant and optical face plates. We always have the best ideas but never develop them . Weird🤔
But it doesn’t change my original CRA question 😉

 

[Raywood]

I am not sure oof the answer and cannot see anything in the Act to cover his unless I have missed it. My feeling is that it says nothing and the answer is a bit of a lottery.

 

[Buckman]

I am not sure oof the answer and cannot see anything in the Act to cover his unless I have missed it. My feeling is that it says nothing and the answer is a bit of a lottery.

Have a read through https://www.legislation.gov.uk/ukpga/2015/15/notes/division/3/1/3/4/2 Does not quite answer the question, but explains a lot about the rejection process.

 

[ProfJohnL]

A new shower unit failed. Replaced without quibble ten months later.Will the replacement have a full say 12 month warranty or does the clock run from the original purchase?
A bit of a rhetorical question but different dealers , shops, take different views.

There is no clear guidance in these circumstances. Obviously the terms of the warranty which are specific to the manufacturer may limit or allow it - read the warrant details or contact the company involved.

I suspect the ongoing liability under the CRA will very much depend on the individual circumstances of the claim.