CRIS CARAVAN REGISTRATION

[cjwfirst1]

The CRIS registration scheme seems to be in total disarray. I applied 6 weeks ago for a pack to register an imported caravan. 5 weeks ago I applied and paid for replacement registration documents for a caravan I was exporting in part-exchange for the imported caravan and was told on each occasion I would have the papers within a week. After two weeks I phoned to ask why nothing had happened and was told there was a backlog and I should hear within 4 weeks. It is now 5 weeks. Perhaps Practical Caravan could write about the unacceptably slow response times from CRIS and perhaps interview them to find out when things will be put right. They took my payment for replacement documents on the day I phoned them 5 weeks ago but aren't keeping their part of the bargain by delivering replacement papers which is costing me as the dealer to whom I've exported my old caravan won't pay me the part-exchange price without registration documents. I think Practical Caravan should write about this situation and warn caravan users that although CRIS responds promptly to phone calls their back office systems do not appear to be working and are certainly not fit for purpose.
Chris White

 

[ProfJohnL]

Hello Chris,
I'm sorry to read of the difficulties you are reporting with CRIS. As this is clearly an on-going issue, it is not advisable to print details with names etc. You should first explore the organisations complaints procedures, and exhaust those before going public. I shoudl also add that Practical Caravan rarely take their cue for magazine articles from the forum, you should write direct to the magazine.

 

[Willi-Wonti]

I bought my Burstner new in 2007 & asked to regester it with CRIS
I was told that they would not take my word that it was brand new, even though the number 7 was in the vin stating that it was year 2007 & wanted to alter the vin to show unknown year of manufacture.
I etched the vin onto the windows myself & regestered the van with the caravan club on their data base