Dispute with Trader over damage to Burstner 748 roof

[MTeague1963]

Hi Folks, I'm currently in dispute with a trader in the South West regarding extensive damage to the roof of a Burstner 748, most probably caused by a continental hail storm. The roof has hundreds if not thousands of small dents in it, it looks as if a rugby team has danced all over it. The roof is watertight at the moment but I have been told it could fail in the future, I have a background in experimental structural analysis and believe this to be the case. I have spoken to two reputable companies who specialise in motorhome repairs and they have both recommended that the roof panel is replaced. It can not be repaired due to the extent of the damage and the construction method used on a Burstner. All the trader has offered so far is to make the roof good with a skim of filler and some paint, he is insistent the roof does not need replacing. Not a good situation to be in with a £32k motorhome. To all you folks out there just about to buy a motorhome or caravan for that matter, don't take the word of the trader, CHECK THE ROOF!!!. I am currently in the process of taking the trader to the county court however I now need a vehicle engineer experienced inspecting motorhomes who could be an expert witness and can prepare a report for court etc. Can anyone help please. Thanks & Regards Marcus

 

[schoface]

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Hi I had a similar problem to yours a few years ago that company was marquis motor homes and in the end they had to pay just under 4k to have my roof fixed check the sale of goods act,
I would never buy from them again, there’s a six year rule / act you could check
as well you need a good lawyer

http://www.which.co.uk/consumer-rights/sale-of-goods/understanding-the-sale-of-goods-act/your-rights/

http://www.legislation.gov.uk/ukpga/1979/54

http://www.motorcaravanning.com/vehicles/sixyear_rule.htm

 

[riddle]

Empty post (likely not intentional - probably an Internet Explorer issue!)

 

[riddle]

Hi Folks, I'm currently in dispute with a trader in the South West regarding extensive damage to the roof of a Burstner 748, most probably caused by a continental hail storm. The roof has hundreds if not thousands of small dents in it, it looks as if a rugby team has danced all over it. The roof is watertight at the moment but I have been told it could fail in the future, I have a background in experimental structural analysis and believe this to be the case. I have spoken to two reputable companies who specialise in motorhome repairs and they have both recommended that the roof panel is replaced. It can not be repaired due to the extent of the damage and the construction method used on a Burstner. All the trader has offered so far is to make the roof good with a skim of filler and some paint, he is insistent the roof does not need replacing. Not a good situation to be in with a £32k motorhome. To all you folks out there just about to buy a motorhome or caravan for that matter, don't take the word of the trader, CHECK THE ROOF!!!. I am currently in the process of taking the trader to the county court however I now need a vehicle engineer experienced inspecting motorhomes who could be an expert witness and can prepare a report for court etc. Can anyone help please. Thanks & Regards Marcus