e-go Motor Mover

[ValA.]

We ordered an e-go mover at the NEC last weekend, and it was delivered earlier this week. We ordered because it was the lightest weight, at 29kg. However, when we were looking at it tonight Mr Val A noticed that the weight on the freight boxes totalled 44 kilograms. We've unpacked the e-go and in total it weighs 42 kilograms, not the 29kg stated on the advertising blurb, and by the salesman.

We don't want to add an extra 13 kilograms over and above the 29kg we were supposedly buying - almost 50% extra!!!! Anyone else any comments on the weight of the unit(s) - has anyone else checked, or did we all rely on the honesty of the literature and the salesman???????

I presume we have some comeback about this - but I'd be interested to hear opinions from others - did you actually check what your mover weighs, or just accept what you were told?

 

[ValA.]

Sorry, I should probably have posted this in the equipment section.

 

[Murdan]

On their spec page of there web site the weight is clearly stated as 29kg.

http://www.ego-mover.co.uk/specification.html
Daniel.

 

[ProfJohnL]

Hello Val,

You have an excellent case to have every single penny refunded. Quite simply the goods were not as described, and in a very measurable way. The difference between 29 and 42kg cannot be described as a minor error or due to manufacturing tolerances.

The fact that you asked the salesman about the weight shows that weight was important factor in your choice of mover. Therefore the salesman is legally bound to accept that weight is part of the contract for the sale.

Your next step is to write to the company that sold the product to you. Please be aware that your contact is with the seller not the manufacturer, unless the manufacture is selling direct.

Tell them you are rejecting the product because it is not as described and that it was miss sold as the weight was an important factor in your choice, and it is clearly not as described in this important respect, and that contravenes the Trades Description and Sale of goods Acts.

Instruct the company to refund the money in full and uplift the goods (at their expense) within a reasonable period say 10 working days or a by a specific date.

If you wish you may add that if you do not receive a written confirmation of their acceptance to these terms you will seek a small claims court action or may instruct a solicitor.

 

[JTQ]

That is a concerning revelation and I full support the comprehensive advice from John L.

As movers are a very significant percentage of our payload it raises a point about the other products; have any of us actually weighed the movers we have?

I fitted a Reich unit but was amiss in not weighing it before hand.

Since taking a new van with a dealer fitted Powrtouch I have accepted the manufacturers figure even though I weigh and log every other item that goes into the van; silly me given its significance.

Could those among us who make a living fitting these things reconfirm the as fitted weights please?

 

[Lutz]

Weighing the mover only makes sense if you've also weighed the caravan before it was fitted. One cannot assume that any quoted MIRO is accurate, either.

ps: If you want to be really accurate, it's best to weigh the caravan during or immediately after an extended wet spell because its weight can vary by as much as 15kg due to moisture absorbtion in the insulation. (This has nothing to do with damp, so don't worry).

 

[ValA.]

Thanks both!

On another forum someone mentions that they also weighed their moved and it was 10kg over the stated weight! I suppose most people have them fitted and so probably never question the actual weight of the unit.

We're undecided what to do because we bought the unit because it was lighter than others, but also because it appeared to be better engineered that some, and the price we were offered. It's raining today, anyway, so Mr Val A couldn't fit it and we're thinking about what to do for the best! Whatever we do I think we should let the company know that they should alter their advertising literature and sales 'patter'. However, if other manufacturers are also 'deflating' the weight of their movers and this is common practice......???

I would be interested to know if anyone else has any other make of mover which they haven't fitted yet, what it actually weighs compared to the specification.

 

[ValA.]

Sorry, that should have been mover.

 

[Dustydog]

We went for the Powrtouch at 37kgs. I too never thought to weigh it but took Powrtouch's 37kgs at face value.

Maybe e-go mover or their sole uk importer will comment here?

Cheers

Dustydog

 

[JTQ]

Weighing the mover only makes sense if you've also weighed the caravan before it was fitted. One cannot assume that any quoted MIRO is accurate, either.

ps: If you want to be really accurate, it's best to weigh the caravan during or immediately after an extended wet spell because its weight can vary by as much as 15kg due to moisture absorbtion in the insulation. (This has nothing to do with damp, so don't worry).

Did have the van weighed, each wheel separately including the jockey on delivery, but prior to allowing them to fit the mover. Van was 80 kg over but still just in the 5% tolerance.

 

[xtrailman]

If you are happy with the product i would ask for a discount of the price, say 30%.

Otherwise demand your money back in full.

The only reason i could think of for that extra weight, is the cross actuator is not included in the published weight?

That is assuming it has one?

 

[ValA.]

When everything is unboxed and out of the substantial packaging the weights are as follows:

Motors plus one third of the cross bar 12.1 kg each = 24.2 kg

Middle section of cross bar, plus clamps,

bolts, brackets, control panel and trunking 9.3 kg

Cross activation bar 1.0 kg

so I suppose at 34.5 kilograms a good bit less than we first thought, but still significantly over the stated weight. I think they should be honest enough to admit this - after all they base a lot of their sales patter on the e-go being the lightest on the market for the weight of caravan it will move.

 

[JTQ]

Have you got the cabling in there?

 

[ValA.]

Yes, the cabling is included in the 9.3 kg - I just forgot to include it in the typing(!) - but the cabling alone weighs 2.1 kilos!

 

[Martin_E]

e-go quote 29kgs on their website as well....

http://www.ego-mover.co.uk/specification.html
Could it be the mover less cables, control box, mounting brackets etc is 29kg then add these onto the weight of the mover to get to 34kg, just a thought!!!

 

[ProfJohnL]

Hello Martin,

A mover without cables isn't a mover. The manufacture must describe the product accurately, and whilst the cables may be cut to suit a particular size of caravan , they aren't going to account for teh difference quoted.

 

[Martin_E]

Hello again John

Ok so including the cables

Just wondered if this was the type of method employed to get to figure, I did notice twas just the cables that you picked up on and not other bits

 

[ValA.]

Although some parts may add up to 29kg you can't just choose those parts - and expect to make it work. All parts are required to operate the thing - and so it should be the total weight of those parts which is the quoted weight. It isn't just the motors which are adding weight to your caravan, it's everything in the box except the remote control! It would still be lighter than the Powrtouch (at 37kg) even if they quoted the correct weight.

We've decided that we're going to fit the mover anyway, but will be interested to hear what the supplier has to say.

 

[ProfJohnL]

Hello again John

Ok so including the cables

Just wondered if this was the type of method employed to get to figure, I did notice twas just the cables that you picked up on and not other bits

I was just being lazy, you know what men are!