- Jun 20, 2005
CRA 2015 does not define “ reasonable period of time”.
For anyone who wishes to spend their time this websiteIt's not that clear cut and could fall within civil and criminal law.
What are the consequences of breaching the Consumer Rights Act?
They can seek a court order and bring civil and criminal provisions under the Consumer Rights Act 2015. If the trader fails to comply with a court order it can lead to a maximum penalty on conviction of an unlimited fine and 2 years' imprisonment.
I was asking a question for clarification about civil and criminal and I don't recall mentioning CRA 2015 in that context.But unless I missed a point here the OP has not invoked a CRA 2015 claim yet, so how has the dealer infringed it?
My understanding would be, if the OP has claimed under CRA 2015 and the dealer was not complying with their legal obligations, or even attempting to mislead the claimant on their rights, then things move into legal territory.
Thanks for the input and clarification.For anyone who wishes to spend their time this website
From what I can glean from the document, breaching the CRA 2015 is not in itself a criminal act, but a breach may lead to organisations such as Trading Standards or the police to raise further charges that might include Criminal proceedings.
If you are useing the manufacturer's warranty scheme for the repairs, then most schemes clearly state the customer is responsible for all transportation costs to and from the repair facility....
The warranty work will take a couple of weeks so this will require two trips at least - hence the mention of getting someone to pay for that.