F.A.O. Andy @ Swift

[ian_5039848]

Hi Andy,

Problem with replacement windows, yes another one!

I've got a Corniche 19/4(2009 model)with one broken window and one scratched internally. Its been approximately 12 weeks since these were reported to the dealer and every time I ask for an update I keep getting the same excuse about the number of outstanding orders throughout the UK. I know there have been issues with replacement windows but surely there must have been some progress.

Is there still an issue or is my dealer giving me the run around?

I am also awaiting a replacement for the shower door magnetic strip which peeled off within weeks of receiving the caravan. Is this an issue on other vans?

 

[SwiftGroup_374327846]

Hi Ian,

12 weeks does sound particularly long to obtain replacement windows, but if you can drop me an e-mail with your details (including chassis number and dealer name), I can look into this.

However, as we are now on our Christmas break, I do not think we will be able to update you until the New Year.

Thanks,

Ash

 

[SwiftGroup_374327846]

Sorry Ian, our e-mail address is:

technicalsupport@swiftleisure.co.uk

Ash

 

[ian_5039848]

Hello Ash,

Thanks for the reply. I've sent you an email with our details.

Thanks,

Ian