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FAO of Andy or Ash Swift

F

fred_374312861

I am resorting to the forum,to express my disappointment at the back up service I have recently received from Swift.I purchased a new sterling eccles topaz in November 2008, mainly on the reputation of Swift products. I started my holiday in England on 15th June this year,and on the very first day the lock on the entrance door broke. I could't get the key into lock. As I live in Northern Ireland I phoned the dealer,and explained what had happened. He agreed to order the lock from Swift,so it would be available on my return. I had to continue my two weeks holiday unable to lock the caravan.Two months on,and Iam still waiting for this to be repaired. The dealer informs me that Swift sent a new cylinder for the lock,but with the wrong keys

I spoke to them today 17th Aug and it would seem they are still waiting on a new lock. In the meantime my caravan still lies unlocked. Iam really disappointed with this service. Can you find out what the problem is?
 
Iam pleased to say that this matter has now been sorted,new lock fitted today. I would just like to thank Andy for his prompt intervention and follow up. Much appreciated
 
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