FAO SWIFT re outside front locker hydraulic hinge

[Nicola_374323910]

We have a new sterling Europa 530 and when opening the front locker on arriving on our last trip this hinge had collapsed into the locker broken from the top screwed in part. This meant that the hydraulic bit wouldn't close again. We couldn't find all the screws that had all came out but found 3. My husband has a mini tool kit with us and there were screws there of the same length. We had to screw the hinge back on and this has created holes on the inside of the van at the windowsill. I am so annoyed that this hinge which looks so heavy duty is actually not held on by anything other than the windowsill wood. Is this correct or is our van missing something? The van has only been out about 5 times and no more than 50 miles a time shouldn't think this should loosen this so much and so therefore wasn't fixed on properly to start with. Obvioulsy we have caused the holes inside the van ourselves but is this included under warranty as we wouldn't have been able to tow van home with an open locker or leave it open when we were on site. Thanks

 

[Rich]

Why did he have to make new holes? If he removed the hydraulic strut it would have closed and once locked it would have been safe to use. This would have been better than making holes in the van. The strut is only there to support the weight and ease opening. So once it is removed the door would not be supported in the open position but the locker door is not heavy so as a one off it would not be an issue until the hinge is repaired and the strut re-fitted.

 

[SwiftGroup_374327846]

Ni Nichola

Sorry to hear about your trouble. I would advise you get this into your supplying dealer at your convienence to have this looked at and resolved for you.

Best regards

Lynsey

 

[Nicola_374323910]

Thanks for response. No new holes it was screwed into existing holes. Have booked into dealer anyway to replace front window with sticker mark on inside of both panes so he can have a look at this too, just seem to have a list now for him.