Hi, we have a Swift Icon Trend 560 - single axle (Challenger 560). We have now had this from new for 18 months. Several months in, less than six, the panel between the kitchen and toilet had come away from the side of the caravan half way down going to the floor. It was returned and fixed under warranty, it happened again and was returned. This time more screws were added through the panel and into the side of the body. The retailer assured us that it is not part of the structure of the caravan. Have any Swift owners had this problem with theirs, because it has happened again and they are now saying that it is pothole damage. It may not be part of the structure, but it is screwed into the main side wall. I feel that it may be to what it is attached to. I have written to them quoting the CRA 2015 and various sections within, under the guidance of Which Legal, hence them now saying pothole damage. Your feedback would be much appreciated. Thanks. Tex M
Faulty main panel
- Thread starter Tex Marshall
- Start date
You are doing the right thing by seeking Which guidance. Potholes and UK roads are a fact if life and they have no idea which roads you have used and how many miles travelled. How can they prove it’s caused by potholes? Just keep pursuing it via CRA2015 with Which advice. Clearly not fit for purpose. Have you found any other owners who have had similar issues?
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