FaultyTruma gas regulator

[Graham4]

On a recent trip to York, the truma gas regulator on my 2008 - 530 Conqueror developed a leak. A telephone call to the dealer,Barrons at Chorley service dept. informed me that this part was only gauranteed by Truma for 6mths and I was fortunate that it had lasted this long.

The fact is,due to personal circumstances I have only used the van approx 6wks since new.

At a cost of nearly £50 I was able to purchase a replacement from Barrons in York.

The decision I must now make relates to the gas I use, To switch from Butane to Propane the latter being cleaner?.

Graham

 

[ProfJohnL]

Hello Graham,

Under the sale of Goods act, you have an automatic right to expect that the goods you have been sold are not faulty, they are of adequate quality and fit for purpose.

Your warranty is is a fundamental right when you make a retail purchase of a new product and these are enshrined in the Sale of goods Act (SogA).

Effectively you have certain rights for up to a little less than the normal life expectancy of a product or practically 6 years which ever is the shorter.

A regulator should last for more than 6 years, and as such your which is no more than 3 years old should still be functioning perfectly. Under Soga you should be able to claim a repair or replacement from the retailer. As your contract was with the retailer and not the manufacture, the manufactures arrangements have no bearing on your claim against the seller.

A word of warning, The product must have been used for its normal expected duties (i.e. supplying a caravan) and that it has not be excessively used, and most important of it has not been abused or suffered any kind of physical damage.

Look up Consumer Direct, and seek their advice.

 

[Damian]

Without wishing to ressurect a very old topic,last year Truma issued a directive that following extensive testing of th eGOK regulator, they(Truma) would no longer replace regulators which became blocked by residue, free of charge.

I am interested in where a leak came from on Grahams regulator.

If it was from the small yellow "button" for want of a better description, that is an over pressure safety valve, non resettable.

If it was that, then it has done its job,and would be deemed as having performed correctly.

How the over pressure occurred is another matter.

 

[Damian]

I forgot to add a cost of almost

 

[Martin_E]

The 8mm regs are a fair bit cheaper than the 10mm, the OP doesn't mention what one he has. Local dealer to me.....shop price for the 10mm reg is

 

[Damian]

Both the 8mm and 10mm regulaors are exactly the same price.

 

[Martin_E]

Damian,

I can email you receipts for 10mm & 8mm regs, and prove that round here there is a difference in price.

Did you get my last email?

 

[Damian]

Hi Martin,

I have no doubt that in different places, different prices are being charged for the GOK, and other make, regulators.

All I am pointing out is that to the retailer they cost the same amount, so there should not be a difference in price between the sizes.

Also, even with a profit margin, they should sell at a max of

 

[Damian]

Forgot to add,,,,,,,,,no I have not received your mail yet Martin

 

[Graham4]

Without wishing to ressurect a very old topic,last year Truma issued a directive that following extensive testing of th eGOK regulator, they(Truma) would no longer replace regulators which became blocked by residue, free of charge.

I am interested in where a leak came from on Grahams regulator.

If it was from the small yellow "button" for want of a better description, that is an over pressure safety valve, non resettable.

If it was that, then it has done its job,and would be deemed as having performed correctly.

How the over pressure occurred is another matter.

Thanks for the information,although I wasn't aware that these regulators were a previous magazine topic.

The reg.was 8mm at an actual cost of