We called out green flag when the car broke down whilst we were on a rally they arrived with a dreadful breakdown vehicle and the driver said that dog is not going in the cab he told us the dog would have to travel in the car on top of the transporter bearing in mind this was one of the hottest days of the year or they would not take us we rang green flag who confirmed what the driver said they said it was for insurance purposes we would not subject our dog to such heat in the car so they had to leave us Do all dog lovers know this about Mayday when enquiring about the same subject to AA and RAC both said we are happy to transport dogs and will even provide water
GREEN FLAG
- Thread starter jennifer_5072581
- Start date
Hi Jennifer
That's absolutely disgusting. I'm just about to phone and renew my subscription with green flag. Over the past year, I have used them three times. I know they use designated garages local to the area where you are calling from. Never had a problem with them in the past although the last time I called them out, they had to put my caravan onto a transporter. One of the chaps was a bit of a jobsworth and I suddenly became invisible, he wouldn't speak to me only my husband. Quite bizarre.
Have you examined the small print in relation to them not carrying dogs in their vehicles? I haven't but I am going to ask them in a minute. That's a potential problem to us too as we have two dogs.
Lisa.
That's absolutely disgusting. I'm just about to phone and renew my subscription with green flag. Over the past year, I have used them three times. I know they use designated garages local to the area where you are calling from. Never had a problem with them in the past although the last time I called them out, they had to put my caravan onto a transporter. One of the chaps was a bit of a jobsworth and I suddenly became invisible, he wouldn't speak to me only my husband. Quite bizarre.
Have you examined the small print in relation to them not carrying dogs in their vehicles? I haven't but I am going to ask them in a minute. That's a potential problem to us too as we have two dogs.
Lisa.
I have emailed the CC and asked their opinion on this as we have 4 x Yorkshire terriers that always travel with us and it is a concern whether or not it is a hot day.
I've just phoned Green Flag and raised this with them. The person I spoke to said the procedure is as follows:
When you ring to report a breakdown, tell them you have pets. They will put that information onto a job sheet. They then contact a garage and tell the garage that the occupants have x amount of dogs or pets. If the garage decides they don't want pets in their cab, they have to inform Green Flag within five minutes. Green Flag then contact a breakdown garage in the area who will take a dog/s.
I have asked for this to be put into writing and sent to me. They have agreed to do that. So I've just renewed my policy.
Lisa.
When you ring to report a breakdown, tell them you have pets. They will put that information onto a job sheet. They then contact a garage and tell the garage that the occupants have x amount of dogs or pets. If the garage decides they don't want pets in their cab, they have to inform Green Flag within five minutes. Green Flag then contact a breakdown garage in the area who will take a dog/s.
I have asked for this to be put into writing and sent to me. They have agreed to do that. So I've just renewed my policy.
Lisa.
Hi Jennifer, I have just telephoned Green Flag to confirm what you say and I am aabsolutely livid - Why is this country so anti-dog? I was told animals were not allowed in the cab because they may 'make a mess' in the cab, what a rotten excuse. I asked what would happen if the car had to be dropped off for repair - where would the dog go then? 'Oh well, in that case you will have to make your own arrangements for forward travel' - dogs will still not be allowed in the cab. Can you imagine being stranded far from your destination with no transport, and if public transport around the country is the same as it is where we live then you can forget trying to catch a bus, a train or hailing a cab because no dogs allowed! I am not only angry with Green Flag but also with the Caravan Club for not pointing this out clearly in its advertsing about the service.I have just renewed my subscription and on reading the small print it says if I cancel I am not entitled to a refund. Furious does not begin to describe how I feel Eileen
I've just spoken to a team leader. Bascially what I was told above is true but it is up to the discretion of the garage which turns up.
I'm going to risk it.
As stated above, I renewed my membership today and I've just been told I have 14 days if I want to cancel it with a full refund providing I haven't called them out during the 14 day period.
Lisa
I'm going to risk it.
As stated above, I renewed my membership today and I've just been told I have 14 days if I want to cancel it with a full refund providing I haven't called them out during the 14 day period.
Lisa
"but it is up to the discretion of the garage which turns up."
so you could still be left stranded
so you could still be left stranded
Yes Roy
After consideration, I've cancelled Green Flag and gone with the AA but they quoted 'they are not obliged to transport animlas however, they will endeavour to send a vehicle which will allow animals if you tell them at the time of your call'.
As I've got free comprehensive cover with the AA (which I've never used but paid for Green Flag, (don't go there!), I might as well go with them.
Lisa.
After consideration, I've cancelled Green Flag and gone with the AA but they quoted 'they are not obliged to transport animlas however, they will endeavour to send a vehicle which will allow animals if you tell them at the time of your call'.
As I've got free comprehensive cover with the AA (which I've never used but paid for Green Flag, (don't go there!), I might as well go with them.
Lisa.
Hi folks, I'm back! Lisa, re dogs in recovery trucks. I had this problem last year with the AA. The driver did not want my dog in the cab in case his next customer was allergic to dogs. This seemed quite reasonable to me, cos we can be as careful as possible, but there would still be traces of dog hair left in the cab. Skye was left in her own little world in the back of the car with all windows open a tad, the driver stopprd every two hours so I could let her out, and she was none the worse for the trip, which was from Newcastle to South Wales. It appears that with the AA it is at the driver's discretion. Also Lisa, be aware that the AA will not recover your caravan if the breakdown is because of the caravan, if it is over 18ft long including the A frame.They will recover the whole outfit if the car breaks down, but not if the caravan breaks down!! Daft, I know, but that's why I left them. I went to Mayday, but now find the they don't do European cover!
Hi emmerson
Hope you had a good time whlst you were away.
What a minefield with these recovery companies! As we're off on hols tomorrow, I'll stick with the AA as it's free and just hope we don't need to use them. I'll have to read all the small print for Mayday, AA and RAC when I get back.
Looks like there's a gap in the market for an enterprising person or person!
Lisa
Hope you had a good time whlst you were away.
What a minefield with these recovery companies! As we're off on hols tomorrow, I'll stick with the AA as it's free and just hope we don't need to use them. I'll have to read all the small print for Mayday, AA and RAC when I get back.
Looks like there's a gap in the market for an enterprising person or person!
Lisa
Lisa, I would put money on that before the night is over you'll have joined them all then canceled them all and then end up with Green Flag 
)
)Hi Lisa. Where are you going and for how long? whatever, have a great time and I hope the weather keeps up for you. We Royalle-ists had a fabulous time at the clubs 35th anniversary rally, and the weather was hot all the time! absolutely marvelous!
Roy
I think I can honestly say hand on heart that you must be a mind reader or something!
Anyway - I've just been sitting here (whilst researching Cornish beaches)and thinking to myself that I might train as a car mechanic, get a pick up truck and either follow my car and caravan (whilst Phil is towing, just incase there is a break down, or start my own recovery business up.
Fancy a job??
Lisa
I think I can honestly say hand on heart that you must be a mind reader or something!
Anyway - I've just been sitting here (whilst researching Cornish beaches)and thinking to myself that I might train as a car mechanic, get a pick up truck and either follow my car and caravan (whilst Phil is towing, just incase there is a break down, or start my own recovery business up.
Fancy a job??
Lisa
Hi emmerson
Ever so glad you had a good time.
We're off to Cornwall for three weeks. My brother and his girlfriend are joining us at some stage for about ten days. Really looking forward to this holiday.
p.s. My little dog qualified for Crufts last Sunday, I'm so excitied. Got to get some muscle on him now, I wanted to buy a treadmill for him (when he's another couple of months older) but my husband won't let me. He said we've got to use the old fashioned method of getting a dog fit - WALKING.
Lisa x
I was always under the impression that onward transportation was for all occupants of the customer's vehicle. Here is the response from the CC
Dear Mr Xxxx
Further to your email concerning transportation of pets under the Mayday scheme, I can confirm the following:
Under the Mayday scheme, whilst not guaranteeing to be able to transport members' animals on every occasion, Green Flag will do their best to locate a recovery agent in the area who is willing for pets to travel in the recovery vehicle. If, however, they are unable to locate an agent who is willing to allow this, it will then be up to the member to make alternative arrangements for their animals. On the rare occasion where it has not been possible to locate a suitable recovery agent, animals have travelled alone in the recovered vehicle. But of course please be assured neither Green Flag, nor the Caravan Club would ever wish to jeopardise the health and safety of an animal and it would be out of the question to endanger an animal but whilst Green Flag do everything they can, they are under no obligation. Nine times out of ten they will be able to accommodate the wishes of the member but, unfortunately, sometimes circumstances arise which are beyond their control and whilst they try and reach a resolution, it may be that members have to make their own arrangements for the transportation of their animals on those occasion.
For your interest I attach the AA and RAC t&cs on the same issue.
RAC
If there are any domestic animals in Your vehicle, their onward transportation is at Our discretion and solely at Your risk. We will not insure any animal during any onward transportation We undertake. Unless there is a safety issue, guide dogs for the blind, or hearing dogs will always be transported with their owners.
The AA
The AA is not under any obligation to transport or to arrange the transport of any animal. If the AA or its agents, at their discretion, agree to transport an animal, then any such transport will be at Your own risk. It is Your responsibility to secure any animal being transported or to make alternative arrangements for its transportation
However, the AA and RAC do have their own fleet of vehicles as well as using the recovery network and possibly they are able to accommodate animals in their own vehicles, when a network operator has refused, but I am not certain of this.
I hope this allays your concerns.
Jean Cobby
Insurance & Financial Services
Tel. 01342 336748
Dear Mr Xxxx
Further to your email concerning transportation of pets under the Mayday scheme, I can confirm the following:
Under the Mayday scheme, whilst not guaranteeing to be able to transport members' animals on every occasion, Green Flag will do their best to locate a recovery agent in the area who is willing for pets to travel in the recovery vehicle. If, however, they are unable to locate an agent who is willing to allow this, it will then be up to the member to make alternative arrangements for their animals. On the rare occasion where it has not been possible to locate a suitable recovery agent, animals have travelled alone in the recovered vehicle. But of course please be assured neither Green Flag, nor the Caravan Club would ever wish to jeopardise the health and safety of an animal and it would be out of the question to endanger an animal but whilst Green Flag do everything they can, they are under no obligation. Nine times out of ten they will be able to accommodate the wishes of the member but, unfortunately, sometimes circumstances arise which are beyond their control and whilst they try and reach a resolution, it may be that members have to make their own arrangements for the transportation of their animals on those occasion.
For your interest I attach the AA and RAC t&cs on the same issue.
RAC
If there are any domestic animals in Your vehicle, their onward transportation is at Our discretion and solely at Your risk. We will not insure any animal during any onward transportation We undertake. Unless there is a safety issue, guide dogs for the blind, or hearing dogs will always be transported with their owners.
The AA
The AA is not under any obligation to transport or to arrange the transport of any animal. If the AA or its agents, at their discretion, agree to transport an animal, then any such transport will be at Your own risk. It is Your responsibility to secure any animal being transported or to make alternative arrangements for its transportation
However, the AA and RAC do have their own fleet of vehicles as well as using the recovery network and possibly they are able to accommodate animals in their own vehicles, when a network operator has refused, but I am not certain of this.
I hope this allays your concerns.
Jean Cobby
Insurance & Financial Services
Tel. 01342 336748
Hi guys.
I use Green Flag, Direct through a bank offer for which I also get other services. I have found them impecable and because they use local area breakdown services one gets less of the jobsworth attitude.
The caravan club Mayday is a taylored Green flag that does not provide Euro cover. This is because they want to sell Red Pennant, which is expencive but very good. I am sure that there are those who would put up the debate over the club being there for the benifit of the members and should offer price alturnatives for some of its services. Another interesting debate I am sure.
I have never (twice in 5 years ) had a problem with a dog. But have had to go someway to convince the driver that the dog was not likley to go mad once underway (reasonable I thought.)
ttfn
I use Green Flag, Direct through a bank offer for which I also get other services. I have found them impecable and because they use local area breakdown services one gets less of the jobsworth attitude.
The caravan club Mayday is a taylored Green flag that does not provide Euro cover. This is because they want to sell Red Pennant, which is expencive but very good. I am sure that there are those who would put up the debate over the club being there for the benifit of the members and should offer price alturnatives for some of its services. Another interesting debate I am sure.
I have never (twice in 5 years ) had a problem with a dog. But have had to go someway to convince the driver that the dog was not likley to go mad once underway (reasonable I thought.)
ttfn
Lisa had to call out Green Flag recently. The driver told her that there would be no problem transporting the dog if need be. Fortunately it wasn't needed this time, but I rather suspect that the driver only made the offer knowing that "Gaylord" had qualified for Crufts.
I wonder who gets the front seat in car these days..........
I wonder who gets the front seat in car these days..........
Gaylord???? not you as well, is everyone on a title hunt. We have enough problems with straight ones.
ttfn
Jennifer,
I cant see the difference between your dog traveling in the car when it is being driven, or when the car is on a /intow by a transporter with the windows open a little for ventilation.
Tony A.
I cant see the difference between your dog traveling in the car when it is being driven, or when the car is on a /intow by a transporter with the windows open a little for ventilation.
Tony A.
I'm with Tony on this one - I wouldn't even ask a breakdown person if Arthur could get in the truck, for a start they might be in uniform and Arf might confuse him/her for a postie, who are all his sworn enemies but as a general principle more than half the population are not "dog people" and would be adverse to residual dog smells, hairs or of being savaged
Comparing this situation to the ferries, both cross channel and Irish, dogs are required to stay in cars for the duration of the trip, unless you are lucky enough to book one of the very few dog kennels. Our dogs of various breeds have endured several boat trips - and the Irish ferries are at sea for over 4 hours - without a murmour. You are allowed to go down to the car deck and check on them and I would invariably find them fast asleep even in choppy weather and with the usual racket from car alarms set off by the ships motion.
I would think a journy in the familiar surrounds of the car, albiet perched on a truck, would be a doddle in comparisom.
And why are so many vanners breaking down or worried about breaking down? Lets hear make and model or do we assume you are all Disco or Rangie owners.
Comparing this situation to the ferries, both cross channel and Irish, dogs are required to stay in cars for the duration of the trip, unless you are lucky enough to book one of the very few dog kennels. Our dogs of various breeds have endured several boat trips - and the Irish ferries are at sea for over 4 hours - without a murmour. You are allowed to go down to the car deck and check on them and I would invariably find them fast asleep even in choppy weather and with the usual racket from car alarms set off by the ships motion.
I would think a journy in the familiar surrounds of the car, albiet perched on a truck, would be a doddle in comparisom.
And why are so many vanners breaking down or worried about breaking down? Lets hear make and model or do we assume you are all Disco or Rangie owners.
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