Guaranteed 30 day refund becomes Law

[Dustydog]

Good news. How will this help a caravan purchaser?
I assume the seller or manufacturer can only longer insist on repairs within 30 days of purchase. Only a full refund?
What do you think Prof?
Will this Law also apply to used goods?

 

[ProfJohnL]

Hello Dusty and all.

Yes. In my view the new Consumer Rights Act 2015 (CRA2015) has combined three key pieces of consumer legislation, it has clarified and strengthened your consumer rights.

I have not seen the actual act of parliament wording, but I have read the description on the Which? web site

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
And I strongly suggest you take the time to view their description and explanation.

I note there are special cases for motor vehicles especially related the amount of refund, but as this refers to 'motor' vehicles should not then apply to caravans which are not motor vehicles, however motorhomes would come under the special provisions.

As ever with an act of parliament, its provisions are not proven until tested in court, but it does seem a much more sensible piece of legislation than the slightly disjointed previous approach. And as previously the consumers route to a remedy lies with the seller and not directly to the manufacturer.

As Which? have not highlighted any change, I think it still encompasses both new and second hand retail purchases.

 

[Dustydog]

Thanks Prof.

From what I have read so far it seems if you don't like your new / used caravan within 30 days of purchase you get your money back. It seems to me a cash refund should be immediate without the need to litigate. Time will tell.

 

[saint-spoon]

it applies to used goods as well according to the BBC webnews article.

 

[WoodlandsCamper]

Thanks Prof.

From what I have read so far it seems if you don't like your new / used caravan within 30 days of purchase you get your money back. It seems to me a cash refund should be immediate without the need to litigate. Time will tell.

I thought it relates to faulty goods, not a change of mind.

 

[Damian]

As far as I understand if you simply "do not like" your new vehicle, or caravan, you do NOT qualify for a refund.
Only if it has faults.

 

[WoodlandsCamper]

Quote from BBC News website:

"For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase."

 

[Dustydog]

Not sure.But do you know of any caravan sold without a fault

 

[Raywood]

This needs to be tested but I doubt we could return our caravan with a fault that was one aerial connection did not work. I did look in the wardrobe and found it was not connected there but it was a fault.
On a previous one the fridge did not work, the dealer changed it straight away, but under the new legislation I wonder if I could have returned it.
I think some time will pass before the courts decide what a legitimate fault is but I think it has to be serious enough to warrant returning the goods and not a petty complaint.

 

[Dustydog]

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange
Yes.There must be a fault but to what degree doesn't appear defined 6th.
The above guide may be useful for some.

 

[ProfJohnL]

Its perhaps opportune to add this point which hasn't actually changed, but is often forgotten or deliberately incorrectly handled.

With the increase in the amount of remote purchasing where goods have to be delivered, if there is a problem with the delivery (e,g. non delivery, missed date/time, or transit damaged goods) then the person who contracts the carrier who is responsible to sort it out as they have contracted the carrier. This applies as much to the postal systems as much as parcel carriers.

Where the new legislation may make a difference is to down to the common practice of many carriers who ask the recipient for a signature which confirms its arrival , but is also used by the carrier to signal the consignment has arrived in good order.

In many situations it is simply not possible for the recipient to have time to check the condition of the goods before signing. I have usually signed and added "Goods not checked" to leave my options open.

I suggest that carriers using this practice should be challenged about this signing practice as it is an unfair term.

 

[intransient1]

It would be interesting to see if this new legislation would lead to improvements in build quality.
The ramifications for the caravan industry could be immense as we all know how bad the products can be and how often faults are not repaired the first time.
I hope people exercise their new rights with great vigor.
Time will tell.
Anyone want to by a cheap faulty caravan lol.

 

[intransient1]

We get our new caravan on 3/11/15, and have booked a week away to give it a proper testing.
With the problems we have had in the past with new vans the new consumer-rights might be tested sooner than we think.