Hi Mac,
In the last Caravan Club reliability survey of over 4100 UK caravan owners in 2005, Eriba owners were unique in reporting almost zero defects - and aside from the different (tubular steel frame rather than wood) caravan build process - I'm pretty sure this result was in no small part due to the way PDIs are handled by Eriba UK (and Jandi in Scotland).
I'll quote from the June 2005 magazine:
"Cupboards are not complicated things really, but they scored only 78.6 per cent satisfaction overall. It seems strange that
Vanmaster (97.7%) and Eriba (98.8%) seem able to manage this..."
"Top black spot seems to be doors and locks, with only a 74.7% satisfaction rate overall. Most UK-based manufacturers are not far apart on this, but what stands out despite the smaller samples is that the likes of Hobby and Eriba can deliver
caravans with doors that work properly - both recorded satisfaction rates around 96%..."
"If foreign caravan manufacturers can come up with higher satisfaction ratings (all in the 90%-plus range) then the UK just has to match that or..."
In all our years of touring, we've only ever owned two Eriba caravans - and both were zero defect on delivery and remained so...
Robert